<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'><img src="file:///C:/Users/paul/AppData/Local/Temp/moz-screenshot-674.png" alt=""><img src="file:///C:/Users/paul/AppData/Local/Temp/moz-screenshot-675.png" alt="">Hi Jason,<br><br>I created a Dashboard from the following <span word="querey" id="DWT795" class="ZM-SPELLCHECK-FIXED">query</span> made in the <span word="Querey" id="DWT796" class="ZM-SPELLCHECK-FIXED">Query</span> builder. I call it "Not touched today"...<br><br><div style="margin-left: 40px;">Queue = <span word="'Support'" id="DWT797" class="ZM-SPELLCHECK-MISSPELLED">'Support'</span><br>AND Status - 'open'<br>AND <span word="LastUpdated" id="DWT798" class="ZM-SPELLCHECK-MISSPELLED">LastUpdated</span> < <span word="'yesterday'" id="DWT799" class="ZM-SPELLCHECK-MISSPELLED">'yesterday'</span><br>AND <span word="'CF" id="DWT800" class="ZM-SPELLCHECK-MISSPELLED">'CF</span>.{Long Term}' != <span word="'True'" id="DWT801" class="ZM-SPELLCHECK-MISSPELLED">'True'</span><br></div><br>The CF is a custom field I have for tickets that are long term and I want to exclude these from my results.<br><br>This might be a good place to start.<br><br>Regards<br><br><br><hr><b>From: </b>"Jason <span word="Ledford" id="DWT802" class="ZM-SPELLCHECK-MISSPELLED">Ledford</span>" <<span word="jledford" id="DWT803" class="ZM-SPELLCHECK-MISSPELLED">jledford</span>@<span word="biltmore" id="DWT804" class="ZM-SPELLCHECK-MISSPELLED">biltmore</span>.com><br><b>To: </b>rt-users@lists.<span word="bestpractical" id="DWT805" class="ZM-SPELLCHECK-MISSPELLED">bestpractical</span>.com<br><b>Sent: </b>Friday, 7 January, 2011 12:52:15 PM<br><b>Subject: </b>[rt-users] Untouched Tickets<br><br><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">I am looking for a way to search for untouched tickets that are not new but untouched for a specified amount of time? I found this <a href="http://www.gossamer-threads.com/lists/rt/users/42582?search_string=untouched;#42582" target="_blank">http://www.gossamer-threads.com/lists/rt/users/42582?search_string=untouched;#42582</a> but it looks more like taking action and also using rt-cron. I am just looking to make a search.</p><p class="MsoNormal"> </p><p class="MsoNormal">Any help is appreciated.</p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Consolas;">Jason <span word="Ledford" id="DWT806" class="ZM-SPELLCHECK-MISSPELLED">Ledford</span></span></p><p class="MsoNormal"><i><span style="font-size: 10.5pt; font-family: Consolas;">Systems Analyst</span></i></p><p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Consolas;"><a href="http://www.biltmore.com/" target="_blank"><span style="font-family: "Times New Roman","serif"; color: black;">The <span word="Biltmore" id="DWT807" class="ZM-SPELLCHECK-MISSPELLED">Biltmore</span> Company</span></a></span></p><p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Consolas;">One North Pack Square</span></p><p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Consolas;"><span word="Asheville" id="DWT808" class="ZM-SPELLCHECK-MISSPELLED">Asheville</span>, NC 28801</span></p><p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Consolas;">(828) 225-6127</span></p><p class="MsoNormal"> </p></div><span><br><br>-- <br><span style="font-family: verdana,helvetica,sans-serif; font-weight: bold;">Paul O'Rorke</span><br style="font-family: verdana,helvetica,sans-serif;"><br style="font-family: verdana,helvetica,sans-serif;"><a style="font-family: verdana,helvetica,sans-serif;" href="http://mailto:paul@paulororke.net">paul@paulororke.net</a><br style="font-family: verdana,helvetica,sans-serif;"><span style="font-family: verdana,helvetica,sans-serif;">Home .: +1 (250) 483 1456</span><br style="font-family: verdana,helvetica,sans-serif;"><span style="font-family: verdana,helvetica,sans-serif;">Mobile.: +1 (250) 709 7740</span><br></span></div></body></html>