<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Is <a href="mailto:tom@test.com">tom@test.com</a> getting a bounce message from RT? If they are not, it's most likely not getting that far. I'd look in the mail logs and make sure your MTA isn't blocking his message for some reason; if you see the message arriving there and being delivered to RT, you'll need to look in the RT logs to see what RT is doing with it. But it's unlikely that RT is blocking a message from a specific domain.</div><br><div><div>On Jan 10, 2011, at 11:00 AM, <a href="mailto:rt-users-request@lists.bestpractical.com">rt-users-request@lists.bestpractical.com</a> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">Sir,<br><br>Our RT can not receive email from special domain(for example,<br><a href="mailto:tom@test.com">tom@test.com</a>), it is okay before.<br><br>a. We can sent email to<span class="Apple-converted-space"> </span><a href="mailto:tom@test.com">tom@test.com</a><span class="Apple-converted-space"> </span>via RT web UI(create ticket for him)<br>b. But RT can not receive email from<span class="Apple-converted-space"> </span><a href="mailto:tom@test.com">tom@test.com</a><span class="Apple-converted-space"> </span>or he can not update ticket<br>c. If we use<span class="Apple-converted-space"> </span><a href="mailto:my@gmail.com">my@gmail.com</a><span class="Apple-converted-space"> </span>sent email to<span class="Apple-converted-space"> </span><a href="mailto:tom@test.com">tom@test.com</a>,<span class="Apple-converted-space"> </span><a href="mailto:my@gmail.com">my@gmail.com</a><span class="Apple-converted-space"> </span>can<br>get reply email from<span class="Apple-converted-space"> </span><a href="mailto:tom@test.com">tom@test.com</a><br><br>If our RT blocked emails from<span class="Apple-converted-space"> </span><a href="mailto:tom@test.com">tom@test.com</a>?<br><br>Thank you.<br><br>--<br>LiuJia</span></blockquote></div><br><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; -webkit-text-decorations-in-effect: none; text-indent: 0px; -webkit-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">-- </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Jon Baker</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Systems Administrator</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Church on the Move</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">1003 N 129th E Ave</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Tulsa OK 74116</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">(918) 234-5656</div><br class="Apple-interchange-newline"></span></div></span></div></span><br class="Apple-interchange-newline"> </div><br>
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