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<FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12pt'>As someone whom has had the displeasure of working on the upgrade/migration of previous versions of Remedy at a previous employer, I can say that they don’t support UNIX worth squat. We tried to get Remedy working on a newer RHEL than RHEL 2.1 and just could not get it to work. In the end we had to install Remedy on top of Windows Server 2003.<BR>
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On 12/1/11 12:19 PM, "Matthew Hattersley" <<a href="matthew.hattersley@vaioni.com">matthew.hattersley@vaioni.com</a>> wrote:<BR>
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It’s either that or implement Remedy with extreme lacklustre and clap slowly when one of the bosses complains that ‘x’ feature is missing.<BR>
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<FONT SIZE="2"><FONT FACE="Tahoma, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><B>From:</B> <a href="rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <B>On Behalf Of </B>Josh Narins<BR>
<B>Sent:</B> 12 January 2011 20:13<BR>
<B>To:</B> <a href="rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><BR>
<B>Subject:</B> Re: [rt-users] Help on discouraging migration to Remedy<BR>
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</SPAN></FONT><FONT COLOR="#1F497D"><FONT FACE="Geneva, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Another couple things, Remedy is propriety and inflexible, RT is infinitely malleable.<BR>
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And Remedy works well with… wait for it… ClearCase! RT with subversion. You didn't mention which you were using.<BR>
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Then buy some books on Remedy, put them in a stack, and say "Well, who do I bill for the time to read these?"<BR>
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Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo.<BR>
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</SPAN></FONT><FONT SIZE="2"><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><B>Josh Narins<BR>
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</SPAN></FONT><FONT SIZE="2"><FONT FACE="Tahoma, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><B>From:</B> <a href="rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <B>On Behalf Of </B>Kenneth Crocker<BR>
<B>Sent:</B> Wednesday, January 12, 2011 3:08 PM<BR>
<B>To:</B> <a href="rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><BR>
<B>Subject:</B> Re: [rt-users] Help on discouraging migration to Remedy<BR>
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Guadagnino,<BR>
<BR>
Wouldn't it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request?<BR>
<BR>
Kenn<BR>
LBNL<BR>
</SPAN></FONT><SPAN STYLE='font-size:12pt'><FONT FACE="Geneva, Verdana, Helvetica, Arial"><BR>
</FONT><FONT FACE="Times New Roman">On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano <<a href="guadagnino.cristiano@creval.it">guadagnino.cristiano@creval.it</a>> wrote:<BR>
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</FONT><FONT FACE="Times New Roman">Hi all,<BR>
unfortunately it seems my bosses are determined to migrate away from RT to Remedy.<BR>
I am equally determined to show them they took the wrong decision.<BR>
Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better.<BR>
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I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web.<BR>
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Thank you in advance.<BR>
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Bye<BR>
Cris<BR>
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