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<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color=navy face=Arial size=2><span style='font-size:
10.0pt;font-family:Arial;color:navy'>It’s either that or implement Remedy
with extreme lacklustre and clap slowly when one of the bosses complains that ‘x’
feature is missing.<o:p></o:p></span></font></p>
<div>
<div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>
</span></font></div></div></div></P>
<P><FONT COLOR="#0072bc" FACE="Arial" SIZE="1">Kind Regards,</FONT></P>
<P><FONT FACE="Arial" SIZE="2"><IMG ALIGN="baseline" ALT BORDER="0" HSPACE="0" SRC="cid:imageaf46af.gif@7ef39c96.737044ee"></FONT></P><FONT FACE="Arial" SIZE="2">
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce" STYLE="COLOR: orange; FONT-SIZE: 11pt"><STRONG><FONT COLOR="#0072bc" SIZE="1">Matthew Hattersley</FONT></STRONG></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce" STYLE="COLOR: gray"><FONT COLOR="#0072bc" SIZE="1"></FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce" STYLE="COLOR: gray"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>Email:</STRONG> <a href="mailto:matthew.hattersley@vaioni.com">matthew.hattersley@vaioni.com</a></FONT></FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce" STYLE="COLOR: gray"><FONT COLOR="#0072bc" SIZE="1"><STRONG>Mobile:</STRONG> </FONT> </P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG></STRONG></FONT></FONT> </P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>A</STRONG></FONT></FONT><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>ddress:</STRONG> 14 Leslie Hough Way</FONT></FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT COLOR="#0072bc" SIZE="1"> Manchester</FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT COLOR="#0072bc" SIZE="1"> Lancashire </FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT COLOR="#0072bc" SIZE="1"> M6 6AJ</FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"> </P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>Tel: </STRONG> 0870-160-0650 Ext 201</FONT></FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>Fax: </STRONG> 0870-160-0651</FONT></FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>Web: </STRONG> <a href="http://www.vaioni.com">www.vaioni.com</a></FONT></FONT></P></FONT>
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<P><A HREF="http://www.vaioni.com/vaioni-comms-business-finalist-2010"><IMG ALIGN="baseline" ALT BORDER="0" HSPACE="0" SRC="cid:imagea74351.gif@83d49267.7fb54914"></A> </P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"> </P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT COLOR="#0072bc" FACE="Arial" SIZE="1">The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material.</FONT></P>
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<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT COLOR="#0072bc" FACE="Arial" SIZE="1">Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy.</FONT></P>
<P CLASS="7017fbad-ef55-4b73-af48-44cc95e75fce"><FONT FACE="Arial" SIZE="1"></FONT> </P><div class=Section1><div><div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'><hr align=center size=2 tabindex=-1 width="100%"></span></font></div></div></div><div class=Section1><div><div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>
</span></font></div>
<p class=MsoNormal><b><font face=Tahoma size=2><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font face=Tahoma size=2><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Josh Narins<br>
<b><span style='font-weight:bold'>Sent:</span></b> 12 January 2011 20:13<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Help on
discouraging migration to Remedy</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font face="Times New Roman" size=3><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Another couple
things, Remedy is propriety and inflexible, <st1:PersonName w:st="on">RT</st1:PersonName>
is infinitely malleable.<o:p></o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>And Remedy works
well with… wait for it… ClearCase! <st1:PersonName w:st="on">RT</st1:PersonName>
with subversion. You didn't mention which you were using.<o:p></o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Then buy some books
on Remedy, put them in a stack, and say "Well, who do I bill for the time
to read these?"<o:p></o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Generally, however,
if management is set on doing something, you have to make them think it was
their idea not to, right? Judo.<o:p></o:p></span></font></p>
<p class=MsoNormal><font color="#1f497d" face=Calibri size=2><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p><strong><b><font face=Verdana size=2><span lang=EN-US style='font-size:10.0pt;
font-family:Verdana'>Josh Narins</span></font></b></strong><span lang=EN-US><br>
<br>
</span><font face=Verdana size=1><span lang=EN-US style='font-size:7.5pt;
font-family:Verdana'>Director of Application Development<br>
SeniorBridge<br>
845 <st1:Street w:st="on"><st1:address w:st="on">Third Ave</st1:address></st1:Street><br>
7th Floor<br>
<st1:City w:st="on">New York</st1:City>, <st1:State w:st="on">NY</st1:State> <st1:PostalCode w:st="on">10022</st1:PostalCode> <br>
Tel: (212) 994-6194 <br>
Fax: (212) 994-4260 <br>
<st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>: (917)
488-6248<br>
jnarins@seniorbridge.com<br>
<a href="http://www.seniorbridge.com/">seniorbridge.com</a></span></font><span lang=EN-US><br>
<br>
<img align=baseline alt=SeniorBridge border=0 height=73 id="_x0000_i1025" src="http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif" width=250><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div align=center class=MsoNormal style='text-align:center'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>
<hr align=center size=1 width="100%">
</span></font></div>
<p class=MsoNormal><strong><b><font color=silver face=Verdana size=1><span lang=EN-US style='font-size:7.5pt;font-family:Verdana;color:silver'>SeniorBridge
Statement of Confidentiality:</span></font></b></strong><font color=silver face=Verdana size=1><span lang=EN-US style='font-size:7.5pt;font-family:
Verdana;color:silver'> The contents of this email message are intended for the
exclusive use of the addressee(s) and may contain confidential or privileged
information. Any dissemination, distribution or copying of this email by an
unintended or mistaken recipient is strictly prohibited. In said event, kindly
reply to the sender and destroy all entries of this message and any attachments
from your system. Thank you.</span></font><span lang=EN-US><o:p></o:p></span></p>
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<p class=MsoNormal><b><font face=Tahoma size=2><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font face=Tahoma size=2><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kenneth Crocker<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 12, 2011
3:08 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Help on
discouraging migration to Remedy<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>Guadagnino,<br>
<br>
Wouldn't it be better to provide a list of their requirements and show how, by
its flexible design, <st1:PersonName w:st="on">RT</st1:PersonName> meets those
requirements better than Request?<br>
<br>
Kenn<br>
LBNL<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'>On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
<<a href="mailto:guadagnino.cristiano@creval.it">guadagnino.cristiano@creval.it</a>>
wrote:<o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>Hi all,</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>unfortunately
it seems my bosses are determined to migrate away from <st1:PersonName w:st="on">RT</st1:PersonName>
to Remedy.</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>I am
equally determined to show them they took the wrong decision.</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>Let alone
the obvious argument that <st1:PersonName w:st="on">RT</st1:PersonName> is
free, could you help me gather documentation on companies (best if BIG
companies) migrating AWAY from Remedy? It does not matter if they are migrating
to <st1:PersonName w:st="on">RT</st1:PersonName>, though it would abviously be
better.</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'> </span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>I did my
homework and already sent some evidence, but there may be more publically
redistributable documents that are not available on the web.</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'> </span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>Thank you
in advance.</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'> </span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>Bye</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font face="Times New Roman" size=3><span lang=IT style='font-size:12.0pt'>Cris</span></font><span lang=EN-US><o:p></o:p></span></p>
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<p class=MsoNormal><font face="Times New Roman" size=3><span lang=EN-US style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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