<div>This worked, but I had to check the "Allow access to RT" option, otherwise it would not work.</div>
<div> </div>
<div>Thanks,</div>
<div><br>Alberto<br><br></div>
<div class="gmail_quote">On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div class="im">On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:<br>> Thank you Sir, I will give it a try. I was under the impression that this is for users with<br>> the need to access RT, since this external just needs to be able to send an email to RT and<br>
> get a ticket create.<br><br></div>Anyone who sends mail to RT gets a user account. If you're limiting<br>ticket creation to existing accounts, you will need to create a user<br>that doesn't have a password and isn't allowed to be granted rights<br>
but does have an email address.<br><font color="#888888"><br>-kevin<br></font>
<div class="im"><br>> I will give a shot and see if it does the trick. I will let you know how it tuns out.<br>> Alberto<br>><br></div>
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<div></div>
<div class="h5">> On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <[1]<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<br>><br>> On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:<br>
> > Guys,<br>> > I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external<br>> > senders to any of our Q's, but one of our departments want to use RT to start receiving<br>
> emails<br>> > (tickets) from an external source.<br>> > My questions is, if I create this external entity in the RT database, would RT accept<br>> that,<br>> > and if so, how in the heck do I create that entry in MySQL, with the right permissions?<br>
><br>> You should be able to do this from Configuration -> Users -> Create<br>> -kevin<br></div></div></blockquote></div><br><br clear="all"><br>-- <br>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com">betovaz@gmail.com</a><br>
Mobile: (805) 444-0835<br>GVoice: (805) 768-4798<br>