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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I just tried that, still didn’t work. I was able to include it into the AdminCCTransaction template and it works. But it just doesn’t seem to work for me
when I tried it as part of a template to create a child ticket. I’ve gotten around it by modifying the template that is used in the scrip On Create Notify AdminCcs. This works, it just means that the formatting is not completely ideal.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> adam brown [mailto:ajaxbro@yahoo.com]
<br>
<b>Sent:</b> Thursday, January 20, 2011 1:26 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com; Jennifer Koermer<br>
<b>Subject:</b> Re: [rt-users] Template Help<o:p></o:p></span></p>
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<p class="MsoNormal">Did you try just {$Ticket->id}? Works for me.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<td><span style="COLOR: #607480"><strong>Request {$Ticket->id} was been created on {$Transaction->CreatedAsString}</strong></td></tr><br>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">--- On <b>Thu, 1/20/11, Jennifer Koermer <i><<a href="mailto:JKoermer@prg.com">JKoermer@prg.com</a>></i></b> wrote:<o:p></o:p></p>
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From: Jennifer Koermer <<a href="mailto:JKoermer@prg.com">JKoermer@prg.com</a>><br>
Subject: Re: [rt-users] Template Help<br>
To: "<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
Date: Thursday, January 20, 2011, 1:06 PM<o:p></o:p></p>
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<p class="MsoNormal">I'd still be interested in using this if there was an easy way to deal with this. I ended up creating a custom scrip and template in the __Approvals queue. I've added the line below to the template and it now allows people to just click
on the link to send a pre-formatted email.<br>
<br>
<br>
-----Original Message-----<br>
From: Jennifer Koermer <br>
Sent: Wednesday, January 19, 2011 7:03 PM<br>
To: <a href="http://us.mc345.mail.yahoo.com/mc/compose?to=rt-users@lists.bestpractical.com">
rt-users@lists.bestpractical.com</a><br>
Subject: Template Help<br>
<br>
I'm using the following template to create an approval ticket. I would like to include the following lines into the ticket:<br>
<br>
Click on the link below to send an approval email:<br>
mailto:<a href="http://us.mc345.mail.yahoo.com/mc/compose?to=rt@domain.com">rt@domain.com</a>?subject=%5B{$rtname}%20#{$Ticket->id()}%5D&body=%20Status:%20resolved<br>
<br>
Click on the link below to send a rejection email:<br>
mailto:<a href="http://us.mc345.mail.yahoo.com/mc/compose?to=rt@domain.com">rt@domain.com</a>?subject=%5B{$rtname}%20#{$Ticket->id()}%5D&body=%20Status:%20rejected<br>
<br>
I am getting the following error:<br>
Click on the link below to send an approval email:<br>
mailto:<a href="http://us.mc345.mail.yahoo.com/mc/compose?to=rt@domain.com">rt@domain.com</a>?subject=%5B%20#Can't call method "id" on an undefined value at template line 29.<br>
<br>
Stack:<br>
[template:29]<br>
[/usr/lib/rt/RT/Action/CreateTickets.pm:667]<br>
[/usr/lib/rt/RT/Action/CreateTickets.pm:366]<br>
[/usr/lib/rt/RT/Action/CreateTickets.pm:303]<br>
[/usr/lib/rt/RT/ScripAction_Overlay.pm:238]<br>
[/usr/lib/rt/RT/Scrip_Overlay.pm:464]<br>
[/usr/lib/rt/RT/Scrips_Overlay.pm:196]<br>
[/usr/lib/rt/RT/Scrips_Overlay.pm:175]<br>
[/usr/lib/rt/RT/Ticket_Overlay.pm:3186]<br>
[/var/rt/html/Ticket/Create.html:392]<br>
[/var/rt/html/autohandler:311]<br>
%5D&body=%20Status:%20resolved<br>
<br>
Is there a way to get the id of the ticket that will be created with the template? Please help, the ability to just be able to click on the link instead of worrying about formatting would be a great addition to the approval queue. It works with correspondence
and comments.<br>
<br>
<br>
Here is my Template:<br>
<br>
<br>
===Create-Ticket: approval<br>
Queue: ___Approvals<br>
Type: approval<br>
AdminCc: {$Tickets{'TOP'}->FirstCustomFieldValue('OracleApprovers')};<br>
Cc: <a href="http://us.mc345.mail.yahoo.com/mc/compose?to=username@domain.com">username@domain.com</a><br>
Depended-On-By: TOP<br>
Refers-To: TOP<br>
CF-ApprovalType: Oracle<br>
Due: {time + 86400}<br>
Subject: Oracle Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}<br>
Content: Your approval is required to grant access to Oracle for {$Tickets{'TOP'}->FirstCustomFieldValue('UserDisplayName')}<br>
<br>
To respond to this request, please click the following link to access your pending approvals:<br>
<br>
<a href="http://rt.domain.com/Approvals" target="_blank">http://rt.domain.com/Approvals</a>
<br>
<br>
OR<br>
<br>
You may submit your response via e-mail. To do so, reply to this message with one of the following responses in the body of the message:<br>
<br>
To approve:<br>
Status: Resolved<br>
<br>
To reject:<br>
Status: Rejected<br>
<br>
To view the original request, follow this link: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Tickets{'TOP'}->Id}<br>
________________________________________________________<br>
<br>
The actual approval request is below:<br>
{$Tickets{'TOP'}->Transactions->First->Content()} <br>
<br>
<br>
ENDOFCONTENT<o:p></o:p></p>
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