<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>I am aware of the CommandByMail extenstion and have been able to make it work as advertised...<br><br>But, is there a way to auto-resolve a ticket by simply sending an email to a specific address similar to the way that you can create and comment on a ticket by sending to a specific e-mail. Basically, sending email to <queue>-resolve@rt.blah with a line in the /etc/aliases file that would look like:<br><br><queue>-resolve: "|/etc/smrsh/rt-mailgate --queue <queue> --action resolve --url https://rt.blah"<br><br>Is this possible?<br><span><br><span name="x"></span>Kurt Engle<br><br></span><br></div></body></html>