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<p class=MsoNormal>Is there any way in RT where we could avoid ticket creation
if the “Request Tracker” is not part of “To” list. We
have emails auto creating tickets from some novice users who just CC emails to
the Request tracker and most of them they are not intended to be tickets,
instead in these scenarios we just want to fwd the email to another email
alias.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any help would be appreciated.<o:p></o:p></p>
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