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</o:shapelayout></xml><![endif]--></head><body lang=FI link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>We have a public support queue and our customers wants html enabled emails.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>We have an autoreply template that includes the ticket information. The reply is all html except the original requestors message that comes out plain text.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>I suspect the “Transaction->Content()” should be modified but how? I have tried some solutions found on this mailing list but no success.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>How can I get the whole message to show as HTML?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>We have these enabled at RT_SiteConfig.pm<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Set($PreferRichText, yes);<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Set($TrustHTMLAttachments, 1);<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>This is how the autoreply template is set up now:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Content-Type: text/html<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Subject: {$Ticket->Subject}<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Content:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><font face="verdana" size="2"><o:p></o:p></p><p class=MsoNormal>Tämä on automaattinen viesti ja yhteenveto koskien huoltokutsua:<br><br><o:p></o:p></p><p class=MsoNormal> <span lang=EN-US><b>"{$Ticket->Subject()}"</b><br><br> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal>Mikäli teillä tulee mitään lisättävää tähän huoltokutsuun, voitte lähettää lisätietoja vastaamalla tähän viestiin.<o:p></o:p></p><p class=MsoNormal><br><br><o:p></o:p></p><p class=MsoNormal>Tälle tapaukselle on luotu tunnistenumero: <o:p></o:p></p><p class=MsoNormal><span lang=EN-US><br><br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><b>[{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}]</b><o:p></o:p></span></p><p class=MsoNormal><br><br><o:p></o:p></p><p class=MsoNormal>Pyydämme teitä jatkossa säilyttämään tunnistenumeron otsikkokentässä kaikessa tapaukseen liittyvässä kirjeenvaihdossa. <o:p></o:p></p><p class=MsoNormal><span lang=EN-US><br><br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><center><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> Kiitos,<br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> Ylläpito<br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> xxxxxxxxxxxxxxxxxx<br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> xxxxxx@xxxxxxxxxx<br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> puh.xxxxxxxxxxxxxx<br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US></center><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><br><br> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>{$Transaction->Content()}<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US></font><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>TIA, RT –rules, a great peace of free software!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Johannes</span><b><span lang=EN-US style='font-size:10.0pt;mso-fareast-language:FI'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:FI'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></body></html>