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Dear RT Friends,<br><br>Thank you for the advices.<br><br>I don't know where is the exact location for "local", so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for "Open" but nothing happens.<br><br>I am using ubuntu server os.<br><br>Now, I am trying another way.<br><br>I add custom field called "Taken" and apply to ticket with type of "select a value".<br><br>I can see the custom field is at ticket there with choices of "no value" and "yes".<br><br>but, how do I change the custom field from value "no value" to "yes" after user clicked "take" to own the ticket?<br><br>Once again, thank you for your help.<br><br>> Date: Mon, 24 Jan 2011 16:06:01 +0100<br>> From: elacour@easter-eggs.com<br>> To: rt-users@lists.bestpractical.com<br>> Subject: Re: [rt-users] Customized Status<br>> <br>> On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote:<br>> > Take, to take, I want the ticket.<br>> > <br>> > Taken, having been took, I have the ticket.<br>> > <br>> > That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config:<br>> > <br>> > > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly.<br>> > <br>> <br>> if you just want to change "open" in the web UI to "Taken", then just<br>> change the translation by creating a file in local/po/xx.po (xx = two<br>> letters of your language) with the following content:<br>> <br>> -----cut-----<br>> msgid ""<br>> msgstr ""<br>> "MIME-Version: 1.0\n"<br>> "Content-Type: text/plain; charset=UTF-8\n"<br>> "Content-Transfer-Encoding: 8bit\n"<br>> <br>> msgid "Open"<br>> msgstr "Taken"<br>> <br>> -----cut-----<br>> <br>> check in lib/RT/I18N/xx.po if other strings may need to be tranlsated.<br>> <br>> then restart your web server.<br>> <br>> <br> </body>
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