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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Just wondering if there is a way to give the ticket to a RT user account as soon as they open it, rather than leaving it up to them to ‘Take’ it?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Also, I’m running this report here: Created < '3 days ago' AND ( Status != 'rejected' OR Status != 'resolved' ) , which works for now, but is there a way to tell what this query does (how many tickets are < 3 days), but also tell me <i>how</i> old they actually are?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-CA style='font-family:"Segoe UI","sans-serif";color:#1F497D'>Kris Germann<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='font-family:"Segoe UI","sans-serif";color:#333333'>Fibernetics Corporation</span><o:p></o:p></p></div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div></body></html>