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Dear RT friends,<br><br>Wonder why we still using mailing list. We could make use of simple forum software for this. >,<<br><br>> Date: Tue, 25 Jan 2011 06:53:29 -0800<br>> From: xt4mhz@yahoo.com<br>> To: rt-users@lists.bestpractical.com<br>> Subject: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?<br>> <br>> --- El Vie 21/1/11, Ruslan Zakirov <ruz@bestpractical.com> escribió:<br>> <br>> > De: Ruslan Zakirov <ruz@bestpractical.com><br>> > Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?<br>> > Para: "Jose Diaz" <xt4mhz@yahoo.com><br>> > Cc: rt-users@lists.bestpractical.com<br>> > Fecha: Viernes 21 de Enero de 2011, 2:26<br>> > Hi,<br>> > <br>> > You start debugging with logs. However, you better start<br>> > with<br>> > upgrading your RT instance to 3.8.8 at least.<br>> > <br>> > On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <xt4mhz@yahoo.com><br>> > wrote:<br>> > > Hi and thanks in advance.<br>> > ><br>> > > I just installed request-tracker3.6 in a debian lenny<br>> > server.<br>> > ><br>> > > It works perfect but today suddenly stopped to send<br>> > email to users when a new ticket is created. Even, when we<br>> > make a reply to requestor, the email is not sent.<br>> > ><br>> > > In the history of the ticket when its created as new,<br>> > the message which says that email outgoing was recorded is<br>> > not present.<br>> > ><br>> > > So after a very pain process, we restarted apache2:<br>> > ><br>> > > /etc/init.d/apache2 restart<br>> > ><br>> > > And RT started to send emails again.<br>> > ><br>> > > Is it normal?<br>> > ><br>> > > We read something about FastCGI but we are not pretty<br>> > clear.<br>> > ><br>> > > Do we have to restart the apache2 often ?<br>> > ><br>> > > Can we setup anything to avoid apache2 restart ?<br>> > ><br>> > > Thanks again.<br>> > ><br>> > > José.<br>> > ><br>> > ><br>> > > --<br>> > > Lic. José Gregorio Díaz Unda.<br>> > > Asesor de Tecnologías de Información y<br>> > Comunicación.<br>> > > Tel.: 58.0412.5518085<br>> > > Skype: xt4mhz<br>> > > Web: www.usb.ve - jgdu.blogspot.com<br>> > ><br>> > ><br>> > ><br>> > <br>> > <br>> > <br>> > -- <br>> > Best regards, Ruslan.<br>> > <br>> <br>> Hi Ruslan and thanks for the help.<br>> <br>> We started the research process to upgrade RT 3.6.7 to 3.8.8<br>> <br>> Thanks a lot!<br>> <br>> José.<br>> <br>> --<br>> Lic. José Gregorio Díaz Unda.<br>> Asesor de Tecnologías de Información y Comunicación.<br>> Tel.: 58.0412.5518085<br>> Skype: xt4mhz<br>> Web: www.usb.ve - jgdu.blogspot.com<br>> <br>> <br>> <br> </body>
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