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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Read again.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>$BUILD_LOCATION/local/po<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Create a file called xx.po (where xx is your language ) and put
the stuff between the --cut-- lines in there.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>And, since RT caches a lot, you'll probably need to clean out
the cache under var/mason_data. I always restart the server at the point, but
I'm not 100% sure that is required.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<br /><br />
<P><FONT size=2 face=Verdana><EM></EM></FONT></P>
<P><FONT size=2 face=Verdana><STRONG>Josh Narins</STRONG></FONT><BR><BR><FONT size=1
face=Verdana>Director of Application Development<BR>SeniorBridge<BR>845 Third Ave<br/>
7th Floor<BR>New York, NY 10022 <br/>
Tel: (212) 994-6194 <br/>
Fax: (212) 994-4260 <br/>
Mobile:
(917) 488-6248<BR>jnarins@seniorbridge.com<BR><A
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Adam Tang<br>
<b>Sent:</b> Monday, January 24, 2011 10:37 PM<br>
<b>To:</b> elacour@easter-eggs.com; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Customized Status<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Dear
RT Friends,<br>
<br>
Thank you for the advices.<br>
<br>
I don't know where is the exact location for "local", so, i go into
rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for "Open" but
nothing happens.<br>
<br>
I am using ubuntu server os.<br>
<br>
Now, I am trying another way.<br>
<br>
I add custom field called "Taken" and apply to ticket with type of
"select a value".<br>
<br>
I can see the custom field is at ticket there with choices of "no
value" and "yes".<br>
<br>
but, how do I change the custom field from value "no value" to
"yes" after user clicked "take" to own the ticket?<br>
<br>
Once again, thank you for your help.<br>
<br>
> Date: Mon, 24 Jan 2011 16:06:01 +0100<br>
> From: elacour@easter-eggs.com<br>
> To: rt-users@lists.bestpractical.com<br>
> Subject: Re: [rt-users] Customized Status<br>
> <br>
> On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote:<br>
> > Take, to take, I want the ticket.<br>
> > <br>
> > Taken, having been took, I have the ticket.<br>
> > <br>
> > That said, I have my doubts that there is an answer. Adding extra
statii was easy enough, but there is a warning in the config:<br>
> > <br>
> > > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will
break horribly.<br>
> > <br>
> <br>
> if you just want to change "open" in the web UI to
"Taken", then just<br>
> change the translation by creating a file in local/po/xx.po (xx = two<br>
> letters of your language) with the following content:<br>
> <br>
> -----cut-----<br>
> msgid ""<br>
> msgstr ""<br>
> "MIME-Version: 1.0\n"<br>
> "Content-Type: text/plain; charset=UTF-8\n"<br>
> "Content-Transfer-Encoding: 8bit\n"<br>
> <br>
> msgid "Open"<br>
> msgstr "Taken"<br>
> <br>
> -----cut-----<br>
> <br>
> check in lib/RT/I18N/xx.po if other strings may need to be tranlsated.<br>
> <br>
> then restart your web server.<br>
> <br>
> <o:p></o:p></span></p>
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