Chris,<br><br>If you are on 3.8.X you can see those relationships in the "Links" box of a ticket and further, the "Graph" function within said box.<br>You can also write a search to list such relationships and dependencies and put that search on your home page or a dashboard.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Wed, Jan 26, 2011 at 2:15 PM, Chris Barnes <span dir="ltr"><<a href="mailto:chris-barnes@tamu.edu">chris-barnes@tamu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="im">On 1/26/2011 10:18 AM, Emmanuel Lacour wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
- display a ticket<br>
- in the box on bottom right of ticket metadata, with the title "Links",<br>
click on "add" link in front of either "Depends on", "Child" or<br>
"Refers to". The kind of link type choice depends of your needs.<br>
<br>
more details here: <a href="http://requesttracker.wikia.com/wiki/Relationships" target="_blank">http://requesttracker.wikia.com/wiki/Relationships</a><br>
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Excellent. I was able to follow this and make one ticket a child of another one.<br>
<br>
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But how do I SEE the relationships (such as when clicking on "home" or a particular Queue in the Quick Search)? After all, having relationships is good, but it's not terribly useful unless the people dealing with the tickets can see those relationships.<div>
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-- <br>
Chris Barnes AOL IM: CNBarnes<br>
<a href="mailto:chris-barnes@tamu.edu" target="_blank">chris-barnes@tamu.edu</a> Yahoo IM: chrisnbarnes<br>
Computer Systems Manager MSN IM: <a href="mailto:chris@txbarnes.com" target="_blank">chris@txbarnes.com</a><br>
Department of Physics ph: 979-845-1379<br>
Texas A&M University fax: 979-845-2590<br>
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