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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt'>Hi Kevin,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Thanks, yes I’m running it from a bash script which in turn is called from cron and the variables are substituting correctly, and I got my first automated rt queries last night on schedule </span><span style='font-size:10.0pt;font-family:Wingdings'>J</span><span style='font-size:10.0pt'> . Next up is creating some more scheduled jobs that run through on a daily basis or maybe more often and look for content such as ****SPAM**** and deleting these, or auto-resolving tickets that are notifications about successful backup jobs that require no attention, for example.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>If anyone would like copies of the various scripts (bash wrapper + rt query + cron wrapper to run on the last day of the month) email me off list and I’ll send you a copy.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>Chris Herrmann<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>Far Edge Technology<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>p. 02 84251400<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>m. 0403 393309<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'><a href="http://www.faredge.com.au"><span style='color:blue'>http://www.faredge.com.au</span></a> <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>