Hi All -<div><br></div><div>I'm trying a fresh install of RT4 on Ubuntu 10.04.</div><div><br></div><div>Right now I am getting to a page that says this:</div><div><br></div><div><h1 style="font-family: 'Times New Roman'; font-size: medium; ">
You're almost there!</h1><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; ">You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's</span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; "> </span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; "><strong>mod_perl</strong></span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; "> </span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; ">or</span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; "> </span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; "><strong>FastCGI</strong></span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; "> </span><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: medium; ">handler. If you need commercial support, please contact us at <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>.</span></div>
<div><font class="Apple-style-span" face="'Times New Roman'" size="3"><br></font></div><div><font class="Apple-style-span" face="'Times New Roman'" size="3">That is with an httpd.conf config of:</font></div>
<div><font class="Apple-style-span" face="'Times New Roman'" size="3"><br></font></div><div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><VirtualHost *:80></span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">ServerName <a href="http://xxx.carthage.edu">xxx.carthage.edu</a></span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">ServerAdmin <a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a></span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><br></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#config for your main content</span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">DocumentRoot /var/www</span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><Directory /var/www></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#here and in other places goes config</span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#of your main host</span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"></Directory></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><br></span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">Alias /rt/ /opt/rt4/share/html/</span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><Directory /opt/rt4/share/html/></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">Order allow,deny</span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">Allow from all</span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"></Directory></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><br></span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#PerlRequire /opt/rt3/bin/<a href="http://webmux.pl">webmux.pl</a></span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#<Location /rt/></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#AddDefaultCharset UTF-8</span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#SetHandler perl-script</span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#PerlHandler RT::Mason</span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 51);">#</Location></span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"></VirtualHost></span></div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><span class="Apple-style-span" style="background-color: rgb(255, 255, 51);"><br></span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 255);">If I change my httpd.conf to something referenced in web_deployment.pod such as:</span></div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<span class="Apple-style-span" style="background-color: rgb(255, 255, 255);"><br></span></div><div style="font-family: 'Times New Roman'; font-size: medium; "><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 255); "> </span><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> <IfModule !mpm_netware_module></span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> <IfModule !mpm_winnt_module></span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> #User rt</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> #Group www</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> </IfModule></span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> </IfModule></span></div><div style="background-color: rgb(255, 255, 255); "><br></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 255);"> </span><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> <VirtualHost <a href="http://rt.example.com">rt.example.com</a>></span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> ServerRoot /usr</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> ServerAdmin root@localhost</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"><br></span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> LoadModule authz_host_module modules/mod_authz_host.so</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> LoadModule env_module modules/mod_env.so</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> LoadModule alias_module modules/mod_alias.so</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> LoadModule perl_module modules/mod_perl.so</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"><br>
</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> # optional apache logs for RT</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> # ErrorLog /opt/rt4/var/log/apache2.error</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> # TransferLog /opt/rt4/var/log/apache2.access</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> # LogLevel debug</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"><br></span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> AddDefaultCharset UTF-8</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"><br>
</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> RedirectMatch permanent (.*)/$ $1/index.html</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"><br>
</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> DocumentRoot "/opt/rt4/share/html"</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> <Directory "/opt/rt4/share/html"></span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> Order allow,deny</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> Allow from all</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"><br></span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> SetHandler perl-script</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> PerlResponseHandler Plack::Handler::Apache2</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> PerlSetVar psgi_app /opt/rt4/sbin/rt-server</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> </Directory></span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> <Perl></span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> use Plack::Handler::Apache2;</span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");</span></div>
<div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> </Perl></span></div><div><span class="Apple-style-span" style="background-color: rgb(255, 255, 102);"> </VirtualHost></span></div>
<div style="background-color: rgb(255, 255, 255); "><br></div></div><div style="font-family: 'Times New Roman'; font-size: medium; ">My RT site doesn't run at all! I have <span class="Apple-style-span" style="font-family: 'courier new', courier, monospace; font-size: 12px; line-height: 20px; ">libapache2-mod-perl2 </span>installed.</div>
<div style="font-family: 'Times New Roman'; font-size: medium; "><br></div><div style="font-family: 'Times New Roman'; font-size: medium; ">Not sure what to do now.</div><div style="font-family: 'Times New Roman'; font-size: medium; ">
<br></div><div style="font-family: 'Times New Roman'; font-size: medium; ">Any help is appreciated!</div><div style="font-family: 'Times New Roman'; font-size: medium; "><br></div>--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>
Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu">mmcgrath@carthage.edu</a><br>
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