Joseph,<br><br>Unfortunately, I haven't set up a Global Dashboard. But after looking over the options, I don't think you can create a single Global Dashboard to send a "Daily Reminder" report without that report including everyone's tickets for everyone to see.<br>
<br>What I did was go to each Queue Manager and ask them if they wanted such a reminder report and set up a dashboard for them (only). That has worked well for us.<br><br>Sorry.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">
On Thu, Feb 3, 2011 at 10:05 AM, Joseph Spenner <span dir="ltr"><<a href="mailto:joseph85750@yahoo.com">joseph85750@yahoo.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
--- On Mon, 1/31/11, Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<br>
<br>
> From: Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>><br>
> Subject: Re: [rt-users] scripts for daily notifications for unassigned and unresolved tickets<br>
> To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> Date: Monday, January 31, 2011, 9:45 AM<br>
> On Mon, Jan 31, 2011 at 08:39:47AM<br>
> -0800, Joseph Spenner wrote:<br>
> > --- On Fri, 1/28/11, Kenneth Crocker<br>
> <<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>><br>
> wrote:<br>
> ><br>
> > From: Kenneth Crocker <<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>><br>
> > Subject: Re: [rt-users] scripts<br>
> for daily notifications for unassigned and unresolved<br>
> > tickets<br>
> > To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
> > Date: Friday, January 28, 2011,<br>
> 11:00 AM<br>
> ><br>
> > Joseph,<br>
> ><br>
> > If you're on 3.8.x, this can be<br>
> done using Dashboards.<br>
> ><br>
> > Kenn<br>
> > LBNL<br>
> ><br>
<br>
Kenneth:<br>
This appears to work pretty good. Do you know if there's a way to set this up in a global way, such that a daily reminder could be sent to all users about their own unresolved tickets?<br>
<br>
<br>
<br>
<br>
</blockquote></div><br>