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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple style='tab-interval:36.0pt'><div class=WordSection1><p class=MsoNormal>I have a strange situation.<o:p></o:p></p><p class=MsoNormal>We are rolling out RT 3.8.8 and have hit the following issues a couple of times now, but not always!<o:p></o:p></p><p class=MsoNormal>Replies Sent out to our Requestors and Cc<span style='mso-spacerun:yes'> </span>sometime show “Transaction contains no content” when there IS content,<o:p></o:p></p><p class=MsoNormal>and in fact the <span class=SpellE>AdminCcs</span> get the message on the same transaction!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here is the suspect template that is used for Requestors and Cc (slightly change from the default Correspondence template):<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>RT-Attach-Message: yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>Sender: Company Support <help@email.com> <o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>From: Company Support <help@email.com><o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>{$Transaction->Content()}<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'><URL: {RT-><span class=SpellE>Config</span>->Get('<span class=SpellE>WebURL</span>')}Ticket/<span class=SpellE>Display.html?id</span>={$Ticket->id} ><o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Whereas the <span class=SpellE>AdminCc</span> is almost the same, except I don’t make the <span class=SpellE>Sender&From</span> Anonymous and I add the Owner to the subject:<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>RT-Attach-Message: yes<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'>Subject: Owner: ({$Ticket-><span class=SpellE>OwnerObj</span>->Name}) {$Ticket->Subject}<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'><URL: {RT-><span class=SpellE>Config</span>->Get('<span class=SpellE>WebURL</span>')}Ticket/<span class=SpellE>Display.html?id</span>={$Ticket->id} ><o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='margin-left:36.0pt'>{$Transaction->Content()}<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here is a example of the emails generated (note: it had an XML attachment for this one..another time it has SQL attached)<o:p></o:p></p><p class=MsoNormal>To Requestors & <span class=SpellE>Ccs</span>:<o:p></o:p></p><pre style='margin-left:36.0pt'>Sender: Company Support <help@email.com> <o:p></o:p></pre><pre style='margin-left:36.0pt'>From: Company Support <help@email.com><o:p></o:p></pre><pre style='margin-left:36.0pt'>Subject: [RT#3144] FW: Multi Sample DC <o:p></o:p></pre><pre style='margin-left:36.0pt'>Reply-To: help@email.com<o:p></o:p></pre><pre style='margin-left:36.0pt'>...<o:p></o:p></pre><pre style='margin-left:36.0pt'>MIME-Version: 1.0<o:p></o:p></pre><pre style='margin-left:36.0pt'>X-RT-Original-Encoding: utf-8<o:p></o:p></pre><pre style='margin-left:36.0pt'>Date: Wed, 2 Feb 2011 15:22:45 -0500<o:p></o:p></pre><pre style='margin-left:36.0pt'>RT-Attachment: 3144/37795/12542<o:p></o:p></pre><pre style='margin-left:36.0pt'>RT-Attachment: 3144/37795/12543<o:p></o:p></pre><pre style='margin-left:36.0pt'>Content-Type: text/plain; <span class=SpellE>charset</span>="utf-8"<o:p></o:p></pre><pre style='margin-left:36.0pt'>Content-Transfer-Encoding: 8bit<o:p></o:p></pre><pre style='margin-left:36.0pt'><o:p> </o:p></pre><pre style='margin-left:36.0pt'>This transaction appears to have no content<o:p></o:p></pre><pre style='margin-left:36.0pt'><o:p> </o:p></pre><pre style='margin-left:36.0pt'>Ticket <URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 ><o:p></o:p></pre><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>To <span class=SpellE>AdminCc</span>:<o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Subject: [RT #3144] Owner: (me) FW: Multi Sample DC <o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>From: "My Myself via RT" <help@mail.com><o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Reply-To: help@mail.com<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>...<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>MIME-Version: 1.0<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>X-RT-Original-Encoding: utf-8<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Date: Wed, 2 Feb 2011 15:22:45 -0500<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>RT-Attachment: 3144/37795/12543<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Content-Type: text/plain; <span class=SpellE>charset</span>="utf-8"<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Content-Transfer-Encoding: 8bit<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'><URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 ><o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Hello Scott,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>Can you please import the following attachment. I just added a _1 to the end of<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt;tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'>the operation Id. Please let me know if that resolves your problem.<o:p></o:p></span></p><p class=MsoNormal style='tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt'><span style='font-size:10.0pt;font-family:"Courier New";mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-CA'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal>Steve<o:p></o:p></p></div></body></html>