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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Greetings,</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">So we have a base Queue of Unassigned and we want to have a scrip review tickets which land there and search for Key words. If fould we want the ticket moved to a specific queue. How is this scrip written and applied?</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Not much of a Perl guru here.</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">---</font></div>
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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Vance Walsh</font></div>
<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Network and Systems Administrator</font></div>
<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Concord Academy - Concord, Mass.</font></div>
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