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<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>We have a <st1:place w:st="on">SLA</st1:place> measurement
of an initial response to a ticket of 4 hours.<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>From what I can tell this would be the time difference
between the created and started field.<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>I’d like to be able to graph this directly to a
dashboard.<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>So show the number of tickets responded to within the 4 hour
SLA and those out of <st1:place w:st="on">SLA</st1:place>. I can’t figure
out however to create a saved search or chart that would show this.<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Anyone any ideas?<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Cheers<o:p></o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font face=Arial size=2><span style='font-size:10.0pt;
font-family:Arial'>Mat<o:p></o:p></span></font></p>
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</P>
<P><FONT COLOR="#0072bc" FACE="Arial" SIZE="1">Kind Regards,</FONT></P>
<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e"><FONT COLOR="#0172bc" FACE="Arial" SIZE="1"><STRONG>Find Vaioni's latest Terms and Conditions & SLA docs </STRONG></FONT><A HREF="http://www.vaioni.com/tcaupsla.html"><FONT COLOR="#0172bc" FACE="Arial" SIZE="1"><STRONG>here</STRONG></FONT></A><FONT COLOR="#0172bc" FACE="Arial" SIZE="1"><STRONG>.</STRONG></FONT></P>
<P><FONT FACE="Arial" SIZE="2"><A HREF="http://www.vaioni.com/"><IMG ALIGN="baseline" ALT BORDER="0" HSPACE="0" SRC="cid:image8dd4db.gif@dfe7b992.c1dd4bd3"></A> <A HREF="http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285"><IMG ALIGN="baseline" ALT="Meet us at Convergence Summit North on the 22nd and 23rd March 2011" BORDER="0" HSPACE="0" SRC="cid:imageae51bd.gif@9dee61eb.2c664f64"></A> <A HREF="http://www.cbawards.co.uk/Reader_Vote_3.cfm"><IMG ALIGN="baseline" ALT="Vote Vaioni for ISP of the Year 2011" BORDER="0" HSPACE="0" SRC="cid:imagebae7f7.gif@691065da.b748463f"></A></FONT></P><FONT FACE="Arial" SIZE="2">
<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e" STYLE="COLOR: orange; FONT-SIZE: 11pt"><STRONG><FONT COLOR="#0072bc" SIZE="1">Matthew Hattersley</FONT></STRONG></P>
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<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e" STYLE="COLOR: gray"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>Email:</STRONG> <a href="mailto:matthew.hattersley@vaioni.com">matthew.hattersley@vaioni.com</a></FONT></FONT></P>
<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e" STYLE="COLOR: gray"><FONT COLOR="#0072bc" SIZE="1"><STRONG>Mobile:</STRONG> </FONT> </P>
<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG></STRONG></FONT></FONT> </P>
<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>A</STRONG></FONT></FONT><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>ddress:</STRONG> 14 Leslie Hough Way</FONT></FONT></P>
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<P CLASS="367ddbb2-7d70-44da-81ea-e2dfd1f3fb4e"><FONT SIZE="1"><FONT COLOR="#0072bc"><STRONG>Tel: </STRONG> 0870-160-0650 Ext 201</FONT></FONT></P>
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