Sandeep,<br><br>It looks like you're using ExternalAuth. We also do that. We use LDAP and in LDAP there is a setting:<br><br><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="ProgId" content="Word.Document"><meta name="Generator" content="Microsoft Word 11"><meta name="Originator" content="Microsoft Word 11"><link rel="File-List" href="file:///C:%5CDOCUME%7E1%5CKFCROC%7E1%5CLOCALS%7E1%5CTemp%5Cmsohtml1%5C01%5Cclip_filelist.xml"><style>
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<p class="MsoNormal"><b style="">Set($AutoCreateNonExternalUsers,
1);</b></p><br>Which allows those <i>not existing</i> as users to be added as new "Unprivileged" users and therefore gain those rights.<br><br>Is there a setting like this for the ExternalAuth that you use?<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Sun, Feb 13, 2011 at 9:17 PM, Sandeep <span dir="ltr"><<a href="mailto:sandeep.nadkarni@gmail.com">sandeep.nadkarni@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<br><br><div class="gmail_quote">On Fri, Feb 11, 2011 at 10:30 PM, <span dir="ltr"><<a href="mailto:rt-users-request@lists.bestpractical.com" target="_blank">rt-users-request@lists.bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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Today's Topics:<br>
<br>
1. Re: Unable to create ticket using self service portal<br>
(Kenneth Crocker)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Fri, 11 Feb 2011 08:58:59 -0800<br>
From: Kenneth Crocker <<a href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>><br>
To: <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Unable to create ticket using self service<br>
portal<br>
Message-ID:<br>
<AANLkTimFN+ovkhinP_OxRsUc-Azt8YLV=<a href="mailto:XsyKB5odxOy@mail.gmail.com" target="_blank">XsyKB5odxOy@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
Sandeep,<br>
<br>
You mention some permissions, but don't distinguish if they are Global or<br>
Queue level. It could be the Queue allows it but the Global doesn't. Also,<br>
if permissions are given via group an unprivileged user will not be able to<br>
use those rights as an unprivileged user cannot be in a group.<br>
<br>
Kenn<br>
LBNL<br></blockquote><div><br><br>These are Global, on queue similar rights there for Everyone. <br><br>When user tries to create ticket it displays following error.<br><br>Sandeep<br><br></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
On Thu, Feb 10, 2011 at 9:04 PM, Sandeep <<a href="mailto:sandeep.nadkarni@gmail.com" target="_blank">sandeep.nadkarni@gmail.com</a>> wrote:<br>
> Hi,<br>
><br>
> I am using RT 3.8.7 on Centos 5.3.<br>
><br>
> Authentication is through Active Directory. RT_Authen_external plugin is<br>
> used.<br>
><br>
> Authentication is working fine. When I try to create a ticket it says<br>
><br>
> No permission to Display Ticket (No Detail)<br>
><br>
><br>
> In RT_SiteConfig.pm<br>
><br>
> require "/opt/rt3/local/plugins/RT-<br>
> Authen-ExternalAuth/etc/RT_SiteConfig.pm";<br>
> Set($AutoCreate, {Privileged => 0});<br>
><br>
> Permissions are as follows<br>
><br>
> Everyone : Create Ticket, comment on tickert, show queue, show ticket,<br>
><br>
> Am I missing some thing. ?<br>
><br>
> Thanks<br>
> Sandeep<br>
><br>
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</blockquote></div><br>
</blockquote></div><br>