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<P class=23160896-65ec-459f-b6fd-821d8a189282><div class=WordSection1><p class=MsoNormal>I have been attempting to get RT installed and working to demo here at work. It looks like a great program, and I thought that I understood what needs to be done in order to get it working.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>However, all of my attempts have failed. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve successfully installed the RT files and made it all the way through the install guide I found here: <a href="http://requesttracker.wikia.com/wiki/ManualInstallation">http://requesttracker.wikia.com/wiki/ManualInstallation</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Up to the RT_SiteConfig.pm part. Below is my RT_SiteConfig.pm file, the snippet from httpd.conf (I’ve tried so many different things I’m sure what is there now is just garbage, but I’m so aggravated I can’t go through that file right now) relevant to RT, and the perl.conf file that I really don’t know if it’s correct or not…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>RT was installed to: /var/www/htdocs/base/bin/rt/<o:p></o:p></p><p class=MsoNormal>The other website hosted here lives at: /var/www/htdocs/<o:p></o:p></p><p class=MsoNormal>I need RT accessible at: <a href="http://www.example.com/rt">http://www.example.com/rt</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>RT_SiteConfig.pm<o:p></o:p></b></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># Any configuration directives you include here will override<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># RT's default configuration file, RT_Config.pm<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># To include a directive here, just copy the equivalent statement<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># from RT_Config.pm and change the value. We've included a single<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># sample value below.<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># This file is actually a perl module, so you can include valid<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># perl code, as well.<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># The converse is also true, if this file isn't valid perl, you're<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># going to run into trouble. To check your SiteConfig file, use<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># this comamnd:<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt># perl -c /path/to/your/etc/RT_SiteConfig.pm<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#Set( $rtname, 'example.com');<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($DatabaseUser , 'root');<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($DatabasePassword , ‘password’);<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#$CorrespondAddress = 'RT::CorrespondAddress.not.set';<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#$CommentAddress = 'RT::CommentAddress.not.set';<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($MailCommand , 'sendmailpipe');<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($SendmailArguments , "-oi -t");<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($SendmailPath , "/usr/sbin/sendmail");<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($UseFriendlyToLine , 0);<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($WebPath , "/base/bin/rt");<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>#Set($WebURL = '$WebBaseURL . $WebPath . "/"');<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>Set($Timezone , 'US/Eastern');<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt>1;<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal><b>Httpd.conf<o:p></o:p></b></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><VirtualHost *><o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> ServerAdmin user@domain.com<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> DocumentRoot /var/www/htdocs/base<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> ServerName www.example.net<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> CustomLog /var/log/httpd/access_log combined<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> <Directory "/var/www/htdocs/base/bin/rt"><o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> Options Indexes FollowSymLinks<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> Order allow,deny<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> Allow from all<o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt> </Directory><o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt></VirtualHost><o:p></o:p></span></p><p class=MsoNormal style=margin-left:.5in><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal><span style=font-size:8.0pt><o:p> </o:p></span></p><p class=MsoNormal>Any help is greatly appreciated – I’m not new to *nix, nor am I new to computers, but this one just has me dumbfounded.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks, I look forward to getting to use RT!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></P>
<P class=23160896-65ec-459f-b6fd-821d8a189282> </P>
<P class=23160896-65ec-459f-b6fd-821d8a189282><span style='color: Black; '>Mark</span><FONT color=black> </FONT><span style='color: Black; '>Lewis</span></P><FONT color=#808080>
<P class=23160896-65ec-459f-b6fd-821d8a189282>Intellifuel Systems, Inc.</FONT><FONT color=#808080></FONT></P><FONT color=#808080>
<P class=23160896-65ec-459f-b6fd-821d8a189282>1431 Chaffee Dr. Suite 6
| Titusville,
FL
32780</FONT><FONT color=#808080></FONT></P>
<P class=23160896-65ec-459f-b6fd-821d8a189282><FONT color=#808080>office: 321-264-8707 x 241 | fax: 321-264-8709</FONT></P>
<P class=23160896-65ec-459f-b6fd-821d8a189282><FONT color=#808080>markl@intellifuel.com</FONT></P>
<P class=23160896-65ec-459f-b6fd-821d8a189282><FONT face=Arial color=#808080 size=1><EM></EM></FONT> </P>
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<P class=23160896-65ec-459f-b6fd-821d8a189282><IMG id=IMG1 height=80 alt="Intellifuel - We Understand." src="cid:image1931e7.JPG@41086372.43982dc3" width=174 border=0 /></P>
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