Bernard,<br><br>Are you using "TransactionBatch"?<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Wed, Feb 16, 2011 at 2:49 AM, Bernard McCormack <span dir="ltr"><<a href="mailto:bmccormack@nextjump.com">bmccormack@nextjump.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal">I am extracting custom values from emails using RT-Extension-ExtractCustomFieldValues and I want to use the value in the next step to decide the format of the email sent to the users.</p>
<p class="MsoNormal">The transactions according to the logs are both firing in the correct order in Transaction Create</p><p class="MsoNormal">I am accessing the cf using:</p><p class="MsoNormal">$Ticket->FirstCustomFieldValue('Priority')</p>
<p class="MsoNormal">This works on another transaction but when chained together it doesn’t have the value set.</p><p class="MsoNormal">Any help would be appreciated.</p><p class="MsoNormal"> </p><p class="MsoNormal"> </p>
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