<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Hi,<br>
<br>
I'm running 3.8.4. We use RT to track software bugs that go to a software development team.<br>
<br>
I want to stick with RT (getting pressure to change) because once proven we wish to expand it's
scope to include customer support request tracking. Much of what I want in a customer support ticket
should never make it's way into a bug report. The biggest issue I have with using RT for the customer support
is the history that is in each email making the tickets large and
unwieldy. This appears to be addressed with the proposed extension
I found referred to in the email below. I found this while searching
the mailing list archives.<br>
<br>
I'd rather try this now than wait for 4.0 because unless I can show
RT effectively doing what we want the decision will be taken out of my
hands and we'll get lumped with some proprietary cr@? I cannot
simply trim the emails, this has to work with email message/reply.<br>
<br>
So is it possible to get the
trim/hide extension below or is it already available and I'm just
missing it?<br>
<br>
Regards<br>
<br>
On Mon, Jan 03, 2011 at 10:41:59AM -0800,
Laura Grella wrote:
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<div style="height: auto; overflow-y: auto;" class="shrinkable-quote"><br>
> <br>
> <br>
>> If you want to see the core version, it is now live
on
<br>
>> issues.bestpractical.com. The plugin for 3.8 will
hopefully get
<br>
>> released this week, but we're busy trying to release
lots of things.
<br>
>
<br>
> <br>
> Thanks - I've never installed an extension for RT. Would
be able to point me
<br>
> the right direction for instructions? I rather install it
for 3.8 than wait
<br>
> for 4.0.
</div>
<div style="" class="shrink-quote"><span>« </span> [<a href="http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#">hide
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</div>
<div style="" class="shrink-quote"><span>« </span> [<a href="http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#">hide
part of quote</a>]</div>
You should read the README once the extension has been released.
It
<br>
covers installation of plugins.
<br>
<br>
-kevin
<br>
<br>
> > We have an extension to do this that we're working to
get released.
<br>
> > (And it's already built in to 4.0)
<br>
> > - Show quoted text -
<br>
<br>
<br><span><br>-- <br><span style="font-family: verdana,helvetica,sans-serif; font-weight: bold;">Paul O'Rorke</span><br style="font-family: verdana,helvetica,sans-serif;"><br style="font-family: verdana,helvetica,sans-serif;"><a style="font-family: verdana,helvetica,sans-serif;" href="http://mailto:paul@paulororke.net">paul@paulororke.net</a><br style="font-family: verdana,helvetica,sans-serif;"><span style="font-family: verdana,helvetica,sans-serif;">Home .: +1 (250) 483 1456</span><br style="font-family: verdana,helvetica,sans-serif;"><span style="font-family: verdana,helvetica,sans-serif;">Mobile.: +1 (250) 709 7740</span><br></span></div></body></html>