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<P CLASS="91253ab2-9a1f-4ee1-8d9d-dea79fc1d49b"><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m running RT 3.8.7 on Ubuntu 10.04 for a couple of months now so am fairly comfortable with the basics. I’d like to be able to record requestor info in custom fields with a ticket so that when an engineer is assigned the ticket this info can be part of the summary mailed to them.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve read that I can do this via a scrip and already have custom fields being set to default values but I can’t figure out what objects(Is this the correct term?) to set my user info custom field to?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>What I’m asking is pretty much the same as here <a href="http://www.gossamer-threads.com/lists/rt/users/98591">http://www.gossamer-threads.com/lists/rt/users/98591</a> but I rather not use the callbacks just yet – I’d like to get my head around scrips and objects/variables first.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I found the code below and modified it slightly I can’t remember its original function or where I found it for that matter but it was similar to what I was after – I think! Unfortunately I’m not getting anything stored in the Custom Field<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>my $T_Obj = $self->TicketObj;<o:p></o:p></p><p class=MsoNormal>my $requestor_address = $T_Obj->RequestorAddresses;<o:p></o:p></p><p class=MsoNormal>my $cf_value;<o:p></o:p></p><p class=MsoNormal>my $CF_Obj = RT::CustomField->new($self->CurrentUser);<o:p></o:p></p><p class=MsoNormal>my $cf_name = "CSM Name"; #change this to the CF name<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>$requestor_address =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;<o:p></o:p></p><p class=MsoNormal>$cf_name = $1<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>$CF_Obj->LoadByName( Name => $cf_name,);<o:p></o:p></p><p class=MsoNormal>$RT::Logger->debug( "Loaded \$CF_Obj->Name = ". $CF_Obj->Name() ."\n" );<o:p></o:p></p><p class=MsoNormal>$CF_Obj->AddValueForObject( Object => $self->TicketObj,Content => $cf_value, );<o:p></o:p></p><p class=MsoNormal>return 1;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Can someone point me in the right direction is the code I’m using even close?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance and let me know if you need more info,<o:p></o:p></p><p class=MsoNormal>Peter<o:p></o:p></p></div> </P>
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<P CLASS="91253ab2-9a1f-4ee1-8d9d-dea79fc1d49b"><FONT FACE="Arial"> <FONT COLOR="#000000" SIZE="4"><STRONG>Peter Nugent</STRONG></FONT> <FONT COLOR="#c0c0c0">| Technical Director | +353 (0) 45-531262 | +353 (0) 45-940522</FONT></FONT></P>
<P CLASS="91253ab2-9a1f-4ee1-8d9d-dea79fc1d49b"><FONT COLOR="#c0c0c0" FACE="Arial">Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland | <a href="mailto:peter.nugent@hetg.ie">peter.nugent@hetg.ie</a> |<FONT COLOR="#000000"> </FONT><FONT COLOR="#ac17d7"><a href="http://www.hetg.ie">www.hetg.ie</a></FONT></FONT></P>
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