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<p class=MsoNormal><span style='color:#1F497D'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Does anyone have any idea about
my query below? Would love any suggestions…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Jo<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Joanne
Keown<br>
<b>Sent:</b> Monday, 21 February 2011 10:34 AM<br>
<b>To:</b> RT-Users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Global Scrips & Templates - with 1 Queue
Exception<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi there,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m running v8.8.7. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have <b>8</b> Queues set up, with scrips & templates
set at the Global level. However, one of these Queues is an exception to
the rule and I don’t want the Global scrips/templates to apply to this
one. I have already set up specific scrip & template for this one
Queue, however, the Global ones also apply so I get a double up of “Autoreply”
messages.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I thought of creating individual scrips/templates for each
of the remaining 7 Queues, but this solution would require quite a bit of set
up and maintenance work, when all I want to do is <b><i>disable the Global for
the one Queue</i></b>.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><u>Question</u>: Is it possible to have one Queue as
an <b><i>exception to the application of Global scrips and templates</i></b>?
If so, how can this be achieved?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Kind regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Jo<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Comic Sans MS";
color:#004040'>Jo Keown,</span></b><span style='font-size:13.5pt;font-family:
"Comic Sans MS";color:#004040'> </span><i><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:#004040'>MBusAdmin(Mgt), PNA</span></i><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#400040'>IS Business Analyst</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Colorado Group Ltd <br>
100 Melbourne Street<br>
South Brisbane QLD 4101</span></i><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Times New Roman","serif";
color:#1F497D'>Ph: +61 7 3877 3399<br>
Mobile: 0402 697 351</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Email: </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:joanne.keown@coloradogroup.com.au"
title="mailto:tania.matheson@coloradogroup.com.au"><span style='font-size:7.5pt'>joanne.keown@coloradogroup.com.au</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;font-family:"Andalus","serif";
color:#C00000'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><a href="http://www.dianaferrari.com.au/"><span
style='color:#1F497D;text-decoration:none'><img border=0 width=94 height=28
id="_x0000_i1031" src="cid:image001.png@01CBD1B2.320A22A0"
alt="cid:image010.png@01CB714C.CF2A2510"></span></a><a
href="http://www.williamstheshoemen.com.au/"><span style='color:#1F497D;
text-decoration:none'><img border=0 width=93 height=32 id="Picture_x0020_2"
src="cid:image002.png@01CBD1B2.320A22A0"
alt="cid:image011.png@01CB714C.CF2A2510"></span></a><a
href="http://www.colorado.com.au/"><span style='color:#1F497D;text-decoration:
none'><img border=0 width=117 height=27 id="Picture_x0020_3"
src="cid:image003.png@01CBD1B2.320A22A0"
alt="cid:image012.png@01CB714C.CF2A2510"></span></a><a
href="http://www.jag.com.au/"><span style='color:#1F497D;text-decoration:none'><img
border=0 width=42 height=27 id="Picture_x0020_4"
src="cid:image004.png@01CBD1B2.320A22A0"
alt="cid:image013.png@01CB714C.CF2A2510"></span></a><a
href="http://www.mathers.com.au/"><span style='color:#1F497D;text-decoration:
none'><img border=0 width=86 height=31 id="Picture_x0020_5"
src="cid:image005.png@01CBD1B2.320A22A0"
alt="cid:image014.png@01CB714C.CF2A2510"></span></a><span style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="http://www.fusioncard.com.au/"><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:maroon;text-decoration:none'><img
border=0 width=68 height=45 id="Picture_x0020_6"
src="cid:image006.jpg@01CBD1B2.320A22A0" alt="fusion front"></span></b></a><b><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:maroon'> Sign
up to <a href="http://www.fusioncard.com.au/">FUSION</a> now for <i>special</i>
member offers at 5 of Australia's leading fashion brands.<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:5.0pt;font-family:"Andalus","serif";
color:#C00000'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;font-family:"Andalus","serif";
color:#C00000'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;font-family:"Andalus","serif";
color:#C00000'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;font-family:"Andalus","serif";
color:#C00000'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>____________________________________________________________________________________________________________<br>
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