<p>Take a look at Text::Quoted and HTML::Quoted and how they used in RT 3.8.8 and 4.0.0.</p>
<p>Regards, Ruslan. From phone.</p>
<div class="gmail_quote">23.02.2011 5:29 пользователь "Paul O'Rorke" <<a href="mailto:paul@paulororke.net">paul@paulororke.net</a>> написал:<br type="attribution">> Any thoughts out there on how to achieve this?<br>
> <br>> I don't want fancy Google Style expanding conversation boxes, I'd <br>> rather just strip the reply parts of the email from the ticket so the <br>> ticket records only what is new. I started looking at the Perl <br>
> MIME::Parser <br>> <<a href="http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm">http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm</a>> <br>> but that is a whole can of worms and I don't know Perl...<br>
> <br>> Does anyone have any suggestions where to start?<br>> <br>> <br>> <<a href="http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm">http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm</a>><br>
> Paul O'Rorke<br>> <br>> <a href="mailto:paul@paulororke.net">paul@paulororke.net</a> <mailto:<a href="mailto:paul@paulororke.net">paul@paulororke.net</a>><br>> home.: (250) 483 1456<br>> cell.: (250) 732 7022<br>
> <br>> <br>> On 11-02-16 05:56 AM, Paul D. O'Rorke wrote:<br>>> Hi,<br>>><br>>> I'm running 3.8.4. We use RT to track software bugs that go to a <br>>> software development team.<br>
>><br>>> I want to stick with RT (getting pressure to change) because once <br>>> proven we wish to expand it's scope to include customer support <br>>> request tracking. Much of what I want in a customer support ticket <br>
>> should never make it's way into a bug report. The biggest issue I <br>>> have with using RT for the customer support is the history that is in <br>>> each email making the tickets large and unwieldy. This appears to be <br>
>> addressed with the proposed extension I found referred to in the email <br>>> below. I found this while searching the mailing list archives.<br>>><br>>> I'd rather try this now than wait for 4.0 because unless I can show RT <br>
>> effectively doing what we want the decision will be taken out of my <br>>> hands and we'll get lumped with some proprietary cr@? I cannot simply <br>>> trim the emails, this has to work with email message/reply.<br>
>><br>>> So is it possible to get the trim/hide extension below or is it <br>>> already available and I'm just missing it?<br>>><br>>> Regards<br>>><br>>> On Mon, Jan 03, 2011 at 10:41:59AM -0800, Laura Grella wrote:<br>
>><br>>> ><br>>> ><br>>> >> If you want to see the core version, it is now live on<br>>> >> <a href="http://issues.bestpractical.com">issues.bestpractical.com</a>. The plugin for 3.8 will hopefully get<br>
>> >> released this week, but we're busy trying to release lots of things.<br>>> ><br>>> ><br>>> > Thanks - I've never installed an extension for RT. Would be able to <br>>> point me<br>
>> > the right direction for instructions? I rather install it for 3.8 <br>>> than wait<br>>> > for 4.0.<br>>> « [hide part of quote <br>>> <<a href="http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#">http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#</a>>]<br>
>> « [hide part of quote <br>>> <<a href="http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#">http://old.nabble.com/forum/ViewPost.jtp?post=30581461&framed=y#</a>>]<br>>> You should read the README once the extension has been released. It<br>
>> covers installation of plugins.<br>>><br>>> -kevin<br>>><br>>> > > We have an extension to do this that we're working to get released.<br>>> > > (And it's already built in to 4.0)<br>
>> > > - Show quoted text -<br>>><br>>><br>>><br>>> -- <br>>> Paul O'Rorke<br>>><br>>> <a href="mailto:paul@paulororke.net">paul@paulororke.net</a> <<a href="http://mailto:paul@paulororke.net">http://mailto:paul@paulororke.net</a>><br>
>> Home .: +1 (250) 483 1456<br>>> Mobile.: +1 (250) 709 7740<br></div>