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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Alberto:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Based on your questions and requirements below, I would suggest you set up a new RT instance altogether.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Read a bit more about request tracker. You cannot have a url for each queue, you are able to assign an email address for it (if this is what you want), but the GUI/URL is the
same for all queues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Regards;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Roy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Alberto Vazquez<br>
<b>Sent:</b> 23 February 2011 23:36<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Creating a new Queue and Site<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I inherited an RT system, and now I have the good challenge of creating a new queue and a corresponding site for it. All this has to be done on the existing server, which is hosting our helpdesk ticketing system and url.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I tried looking at the exiting config, and also have looked around at the RT wiki, but it looks like there are many ways of configuring RT. In any case, this is what I have done so far:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I have created the queue using GUI.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Now I need help with the following:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">1. Create a URL for this new queue <a href="http://facilities.domain.com/">
http://facilities.domain.com</a><o:p></o:p></p>
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<p class="MsoNormal">2. When some one sends a request to the newly created queue, I would like it to reply and not the existing helpdesk scrips and template.<o:p></o:p></p>
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<p class="MsoNormal">3. I would like to new queue to reside on the same server, but it will be awesome it can be transparent to the end user.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I am thinking this should be possible, but I just cannot get it to work.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Your help will extremely appreciated.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Alberto<br clear="all">
<o:p></o:p></p>
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