<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>The magic right attribute.... that is exactly what I wanted. Thanks for pointing this out. I will be careful with the other 'Admin' rights.<br><br>Thanks,<br><br>-kurt<br><br><hr id="zwchr"><b>From: </b>"Kevin Falcone" <falcone@bestpractical.com><br><b>To: </b>rt-users@lists.bestpractical.com<br><b>Sent: </b>Friday, February 25, 2011 12:22:35 PM<br><b>Subject: </b>Re: [rt-users] RTFM - Topics<br><br>On Fri, Feb 25, 2011 at 11:08:11AM -0800, Kurt Engle wrote:<br>> They do not have the 'Configuration' option under RTFM. When this group of users clicks on the<br>> RTFM link on the Left Hand menu, they only see the options<br>> "Overview", "Articles" and "Topics". I have assigned them the 'Admin Class' and the 'Admin<br>> Topics' but they still do not see the 'Configuration' option when they click on RTFM from the<br>> main Left Hand side menu items.<br><br>Sounds like you meant to give them the ShowConfigTab right so that<br>they can get into the Admin side of the house. Just make sure they<br>don't have other stuff like AdminUsers or AdminQueue unless you meant<br>for them to go in there.<br><br>-kevin<br><br>> ----------------------------------------------------------------------------------------------<br>> <br>> From: "Kevin Falcone" <falcone@bestpractical.com><br>> To: rt-users@lists.bestpractical.com<br>> Sent: Friday, February 25, 2011 10:39:47 AM<br>> Subject: Re: [rt-users] RTFM - Topics<br>> <br>> On Fri, Feb 25, 2011 at 10:11:58AM -0800, Kurt Engle wrote:<br>> > Sorry, I am sure my lack of an explanation has to do with my lack of understanding of the<br>> > rights structure within RTFM.<br>> ><br>> > When they click on "Topics", they have the ability to<br>> > 'Browse by Topic', but not the ability to create a new topic. This group of users will be<br>> > administering RTFM for a given class and they need to be able to organize their articles<br>> under<br>> > their Class which means they need to be able to create a 'Topics' tree under the class<br>> without<br>> > being granted the 'superuser' right.<br>> <br>> So, if they're admins, they need to be able to navigate Configuration<br>> -> RTFM -> Classes -> pick a class -> Topics<br>> <br>> > This group does have the rights to extract and add articles to Classes and Topics that<br>> have<br>> > been created by the 'superuser'. They just don't have the rights/ability to create new<br>> > 'Topics' to place their articles under.<br>> ><br>> > Hope that helps,<br>> ><br>> > Kurt<br>> ><br>> ><br>> ----------------------------------------------------------------------------------------------<br>> ><br>> > From: "Kevin Falcone" <falcone@bestpractical.com><br>> > To: rt-users@lists.bestpractical.com<br>> > Sent: Friday, February 25, 2011 9:38:58 AM<br>> > Subject: Re: [rt-users] RTFM - Topics<br>> ><br>> > On Fri, Feb 25, 2011 at 09:30:35AM -0800, Kurt Engle wrote:<br>> > > Ok, let me see if I can describe what I would like to have happen here with RTFM.<br>> > ><br>> > > I have a group of users ( group is called 'SIS') that I would like to provide<br>> privileges<br>> > for<br>> > > them to admin a RTFM class. ie... I have a class called 'Student Info Services'. I<br>> would<br>> > like<br>> > > to have this group of users be able to create 'Topics' within this class and add<br>> articles<br>> > to<br>> > > the 'Topics' that they have created. Inside RTFM, I have assigned the 'SIS' group<br>> all of<br>> > the<br>> > > rights available.<br>> > ><br>> > > Currently, I as 'superuser', have to create the class, which is not a problem, but I<br>> also<br>> > have<br>> > > to create the 'Topics' within that class, which is a problem. Once I have created<br>> the<br>> > Class<br>> > > and the Topic tree, my 'SIS' group of users can add articles without any<br>> restrictions.<br>> > ><br>> > > I hope that helps, please let me know if I need to provide more information.<br>> ><br>> > I still don't understand what they can't do. Do they not get the<br>> > Topics link, do they get the Topics link and can't create them?<br>> > These are very different problems and you're not differentiating.<br>> ><br>> > -kevin<br>> ><br>> > --<br>> > -kurt<br>> <br>> --<br>> -kurt<br><span><br><br>-- <br><span name="x"></span>-kurt<span name="x"></span><br></span></div></body></html>