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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">So our $rtname is CA</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">When a ticket sits in our General Queue which we renames to Unassigned any replies sent on those tickets use $Ticket which is CA # (ticket number)</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">When we move the ticket to our Desktop Queue and reply the subject changes to Desktop # (ticket number)</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Is there a way to have RT maintain the CA rather than changing to the quese name.</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Is there something I can use like $TicketID vs Ticket to get it just to use the tucket number and I can put CA in manually in the templates?</font></div>

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<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Vance Walsh</font></div>

<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Network and Systems Administrator</font></div>

<div align="left" style="text-align:left;"><font face="Arial" size="+0" color="#000000" style="font-family:Arial;font-size:10pt;color:#000000;">Concord Academy - Concord, Mass.</font></div>

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