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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>(First post. Yay!)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve tried mucking around with examples to try and get this to work (even things specifically designed for this) and can’t get it to work for the life of me.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have RT setup with LDAP imports. Each LDAP import ties to a specific OU and files people in a specific group. So all the users in OU 1 get put in an RT group called “1”. When said users email RT, I want the email to go into a single queue and be picked up by a scrip. This scrip looks at the requestor’s email address and files it in one of several queues based on their group membership. So when people from OU 1 email, it gets placed in OU 1’s queue and the admins responsible for OU1 go and sort it out. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Basically what I want is a queue for each OU in Active Directory. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I don’t want to do this using multiple email addresses because users will simply not obey and emails will go left right and centre. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Can someone explain roughly how to do this, or point me to any examples that show how to do this? The ones on the forums I’ve tried and have failed, but how much of it is because I have no idea what I’m doing with scrips…. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anthony<span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>