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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>What are your other scips? This shouldn’t notify your queue cc’s. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Gregory Okoth<br><b>Sent:</b> Wednesday, March 02, 2011 4:32 AM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] BCC emails on Comment<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi RT Community,<o:p></o:p></p><p class=MsoNormal>I need a clarification with regards to BCC emails. I am using RT 3.8.8 on CentOS 5.5, mysql, postfix<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>When adding comments on tickets and using the Update Ticket button, it sends to those on CC for the queue under which the ticket belongs to, as well as the Originator, as BCC mail.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I want only Administrative CC [<i>or better still, the Owner</i>] to receive email on this updated ticket. Those in CC for a particular queue are in other departments [<i>read external</i>], and these emails go to them in BCC. Want to stop this. Do I change using templates or Scrips. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If its on Scrips, I changed <b><i>On Comment Notify Other Recipeints</i></b> to below, but its still not working. Please help<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=499 height=241 id="Picture_x0020_11" src="cid:image001.jpg@01CBD89B.FF09BD70"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal>Gregory<o:p></o:p></p></div></body></html>