Opps, forgot to change the TO to RT.<br><br><div class="gmail_quote">On Thu, Mar 3, 2011 at 9:25 AM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Gregory,<br><br>If scrip #2 creates a comment, then it might also trigger scrip #1 because scrip #1 is triggered by a comment and it is in stage TransactionBatch. Try changing the action in scrip #2 to Notify AdminCc or just drop it if the AdminCc doesn't want a notification. Any comment will still be in history if they want to see it.<br>
<br>Just a thought.<br><br>Kenn<br>LBNL<div><div></div><div class="h5"><br><br><div class="gmail_quote">On Thu, Mar 3, 2011 at 4:54 AM, Gregory Okoth <span dir="ltr"><<a href="mailto:gregory@accesskenya.com" target="_blank">gregory@accesskenya.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I guess I am using the system default scrips because I have not created any myself. What I think is affecting is</span></p>
<p><span style="color: rgb(31, 73, 125);"><span>1)<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="color: rgb(31, 73, 125);">On Comment Notify Owner</span></p><p><span style="color: rgb(31, 73, 125);">Condition: On Comment</span></p>
<p><span style="color: rgb(31, 73, 125);">Action: Notify Owner</span></p><p><span style="color: rgb(31, 73, 125);">Template: Global template: Correspondence</span></p><p><span style="color: rgb(31, 73, 125);">Stage: TransactionBtach</span></p>
<p><span style="color: rgb(31, 73, 125);"> </span></p><p><span style="color: rgb(31, 73, 125);"><span>2)<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="color: rgb(31, 73, 125);">On Comment Notify AdminCcs as Comment</span></p>
<p><span style="color: rgb(31, 73, 125);">Condition: On Comment</span></p><p><span style="color: rgb(31, 73, 125);">Action: AdminCcs as Comment </span></p><p><span style="color: rgb(31, 73, 125);">Template: Global template: Admin Comment</span></p>
<p><span style="color: rgb(31, 73, 125);">Stage: TransactionCreate</span></p><p><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Please help me with an insight into resolving it. The same is still happening when I update a ticket through mail</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p><div><p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Regards,</span></p><p class="MsoNormal"><span style="font-size: 8pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><b><span style="color: black;">Gregory Okoth</span></b><span style="color: rgb(31, 73, 125);"></span></p></div><p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> Bernard McCormack [mailto:<a href="mailto:bmccormack@nextjump.com" target="_blank">bmccormack@nextjump.com</a>] <br><b>Sent:</b> Wednesday, March 02, 2011 1:38 PM<br>
<b>To:</b> Gregory Okoth; <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> RE: [rt-users] BCC emails on Comment</span></p></div></div><p class="MsoNormal">
</p><p class="MsoNormal"><span style="color: rgb(31, 73, 125);">What are your other scips? This shouldn’t notify your queue cc’s. </span></p><p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p><p class="MsoNormal">
<span style="color: rgb(31, 73, 125);"> </span></p><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Gregory Okoth<br>
<b>Sent:</b> Wednesday, March 02, 2011 4:32 AM<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> [rt-users] BCC emails on Comment</span></p>
</div></div><p class="MsoNormal"> </p><p class="MsoNormal">Hi RT Community,</p><p class="MsoNormal">I need a clarification with regards to BCC emails. I am using RT 3.8.8 on CentOS 5.5, mysql, postfix</p><p class="MsoNormal">
</p><p class="MsoNormal">When adding comments on tickets and using the Update Ticket button, it sends to those on CC for the queue under which the ticket belongs to, as well as the Originator, as BCC mail.</p><p class="MsoNormal">
</p><p class="MsoNormal">I want only Administrative CC [<i>or better still, the Owner</i>] to receive email on this updated ticket. Those in CC for a particular queue are in other departments [<i>read external</i>], and these emails go to them in BCC. Want to stop this. Do I change using templates or Scrips. </p>
<p class="MsoNormal"> </p><p class="MsoNormal">If its on Scrips, I changed <b><i>On Comment Notify Other Recipeints</i></b> to below, but its still not working. Please help</p><p class="MsoNormal"> </p><p class="MsoNormal">
<img src="cid:image001.jpg@01CBD9BA.BCB1E270" height="241" width="499"></p><p class="MsoNormal"> </p><p class="MsoNormal"> </p><p class="MsoNormal">Regards,</p><p class="MsoNormal">Gregory</p></div></div></blockquote></div>
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