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<DIV>Hi list,</DIV>
<DIV>I've installed the ExternalAuth extension and cannot find the solution for my connexion problem to the Active Directory server.</DIV>
<DIV>I need your help.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Apache/2.2.6 (Unix)</DIV>
<DIV>mod_perl/2.0.4</DIV>
<DIV>Perl/v5.8.8</DIV>
<DIV>RT : 3.8.8</DIV>
<DIV>RT::Authen::ExternalAuth: 0.0.8</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>RT_SiteConfig.pm :</DIV>
<DIV>-------------------------</DIV>
<DIV><FONT face="Courier New"># The order in which the services defined in ExternalSettings<BR># should be used to authenticate users. User is authenticated<BR># if successfully confirmed by any service - no more services<BR># are checked.<BR>Set($ExternalAuthPriority, ['My_LDAP']);</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"># The order in which the services defined in ExternalSettings<BR># should be used to get information about users. This includes<BR># RealName, Tel numbers etc, but also whether or not the user<BR># should be considered disabled.<BR>#<BR># Once user info is found, no more services are checked.<BR>#<BR># You CANNOT use a SSO cookie for authentication.<BR>Set($ExternalInfoPriority, ['My_LDAP']);</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"># If this is set to true, then the relevant packages will<BR># be loaded to use SSL/TLS connections. At the moment,<BR># this just means "use Net::SSLeay;"<BR>Set($ExternalServiceUsesSSLorTLS, 0);</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"># If this is set to 1, then users should be autocreated by RT<BR># as internal users if they fail to authenticate from an<BR># external service.<BR>Set($AutoCreateNonExternalUsers, 0);</FONT></DIV>
<DIV><FONT face="Courier New"></FONT> </DIV>
<DIV><FONT face="Courier New"># These are the full settings for each external service as a HashOfHashes<BR># Note that you may have as many external services as you wish. They will<BR># be checked in the order specified in the Priority directives above.<BR># e.g.<BR># Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']);<BR>#<BR>Set($ExternalSettings, {<BR> 'My_LDAP' => {<BR> 'type' => 'ldap',<BR> 'server' => 'ldap.office.loro.swiss',<BR> 'user' => 'adit1',<BR> 'pass' => 'xxxxxxxxxx',<BR> 'base' => 'OU=LORO,DC=office,DC=loro,DC=swiss',<BR> 'filter' => '(objectclass=*)',<BR> 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)',<BR> 'tls' => 0,<BR> 'ssl_version' => 3,<BR> 'net_ldap_args' => [<BR> version => 3],<BR> 'group' => 'DC',<BR> 'group_attr' => 'office',<BR> 'attr_match_list' => [<BR> 'Name',<BR> 'EmailAddress',<BR> 'RealName',<BR> 'WorkPhone',<BR> 'Address2'<BR> ],<BR> # The mapping of RT attributes on to LDAP attributes<BR> 'attr_map' => {<BR> 'Name' => 'sAMAccountName',<BR> 'EmailAddress' => 'mail',<BR> 'Organization' => 'physicalDeliveryOfficeName',<BR> 'RealName' => 'cn',<BR> 'ExternalAuthId' => 'sAMAccountName',<BR> 'Gecos' => 'sAMAccountName',<BR> 'WorkPhone' => 'telephoneNumber',<BR> 'Address1' => 'streetAddress',<BR> 'City' => 'l',<BR> 'State' => 'st',<BR> 'Zip' => 'postalCode',<BR> 'Country' => 'co'<BR> }<BR> }<BR>}<BR>);<BR></FONT></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>APACHE_LOG :<BR>-------------<BR><FONT face="Courier New">[Mon Mar 7 13:56:50 2011] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to ldap.office.loro.swiss (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<BR>Trace begun at /opt/rt_dev/bin/../lib/RT.pm line 291<BR>Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x312cac0)', 'RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj', ': Cannot connect to', 'ldap.office.loro.swiss') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 437<BR>RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj('HASH(0x9e6ef0)') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 298<BR>RT::Authen::ExternalAuth::LDAP::UserExists('adit1', 'My_LDAP') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 356<BR>RT::Authen::ExternalAuth::UserExists('adit1', 'My_LDAP') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 106<BR>RT::Authen::ExternalAuth::DoAuth('HASH(0x4399af0)', 'adit1', 'xxxxxxxxxx') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 25<BR>HTML::Mason::Commands::__ANON__('pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x43aeb00)', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<BR>HTML::Mason::Request::comp(undef, undef, 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/rt_dev/bin/../lib/RT/Interface/Web/Request.pm line 180<BR>RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0x4490830)', 'pass', 'xxxxxxxxxx', 'user', 'adit1', 'CallbackName', 'Auth', 'CallbackPage', '/autohandler') called at /opt/rt_dev/bin/../lib/RT/Interface/Web.pm line 202<BR>RT::Interface::Web::HandleRequest('HASH(0x36504d0)') called at /opt/rt_dev/share/html/autohandler line 53<BR>HTML::Mason::Commands::__ANON__('pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x3653490)', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<BR>HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 419<BR>HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x4490830)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<BR>HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x4490830)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1c13170)', 'Apache2::RequestRec=SCALAR(0xab0e80)') called at /opt/rt_dev/bin/webmux.pl line 78<BR>eval {...} at /opt/rt_dev/bin/webmux.pl line 78<BR>RT::Mason::handler('Apache2::RequestRec=SCALAR(0xab0e80)') called at -e line 0<BR>eval {...} at -e line 0<BR>[Mon Mar 7 13:56:50 2011] [error]: FAILED LOGIN for adit1 from 192.168.186.157 (/opt/rt_dev/bin/../lib/RT/Interface/Web.pm:424)<BR>Trace begun at /opt/rt_dev/bin/../lib/RT.pm line 291<BR>Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x312cac0)', 'FAILED LOGIN for adit1 from 192.168.186.157') called at /opt/rt_dev/bin/../lib/RT/Interface/Web.pm line 424<BR>RT::Interface::Web::AttemptPasswordAuthentication('HASH(0x36504d0)') called at /opt/rt_dev/bin/../lib/RT/Interface/Web.pm line 208<BR>RT::Interface::Web::HandleRequest('HASH(0x36504d0)') called at /opt/rt_dev/share/html/autohandler line 53<BR>HTML::Mason::Commands::__ANON__('pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x3653490)', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<BR>HTML::Mason::Request::comp(undef, undef, undef, 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 419<BR>HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x4490830)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<BR>HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x4490830)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1c13170)', 'Apache2::RequestRec=SCALAR(0xab0e80)') called at /opt/rt_dev/bin/webmux.pl line 78<BR>eval {...} at /opt/rt_dev/bin/webmux.pl line 78<BR>RT::Mason::handler('Apache2::RequestRec=SCALAR(0xab0e80)') called at -e line 0<BR>eval {...} at -e line 0</FONT></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV><BR>RT_LOG :<BR>---------<BR><FONT face="Courier New">[Mon Mar 7 13:58:32 2011] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Mon Mar 7 13:58:32 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Mon Mar 7 13:58:32 2011] [debug]: Calling UserExists with $username (adit1) and $service (My_LDAP) (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)<BR>[Mon Mar 7 13:58:32 2011] [debug]: UserExists params:<BR>username: adit1 , service: My_LDAP (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)<BR>[Mon Mar 7 13:58:32 2011] [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to ldap.office.loro.swiss (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)<BR>Trace begun at /opt/rt_dev/bin/../lib/RT.pm line 291<BR>Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x312cac0)', 'RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj', ': Cannot connect to', 'ldap.office.loro.swiss') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 437<BR>RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj('HASH(0x9e6ef0)') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 298<BR>RT::Authen::ExternalAuth::LDAP::UserExists('adit1', 'My_LDAP') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 356<BR>RT::Authen::ExternalAuth::UserExists('adit1', 'My_LDAP') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 106<BR>RT::Authen::ExternalAuth::DoAuth('HASH(0x439f790)', 'adit1', 'xxxxxxxxxx') called at /opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 25<BR>HTML::Mason::Commands::__ANON__('Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x43aebc0)', 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<BR>HTML::Mason::Request::comp(undef, undef, 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/rt_dev/bin/../lib/RT/Interface/Web/Request.pm line 180<BR>RT::Interface::Web::Request::callback('RT::Interface::Web::Request=HASH(0x1c4b260)', 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1', 'CallbackName', 'Auth', 'CallbackPage', '/autohandler') called at /opt/rt_dev/bin/../lib/RT/Interface/Web.pm line 202<BR>RT::Interface::Web::HandleRequest('HASH(0x3650550)') called at /opt/rt_dev/share/html/autohandler line 53<BR>HTML::Mason::Commands::__ANON__('Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x3653510)', 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<BR>HTML::Mason::Request::comp(undef, undef, undef, 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 419<BR>HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x1c4b260)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<BR>HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x1c4b260)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1c13170)', 'Apache2::RequestRec=SCALAR(0xab0e80)') called at /opt/rt_dev/bin/webmux.pl line 78<BR>eval {...} at /opt/rt_dev/bin/webmux.pl line 78<BR>RT::Mason::handler('Apache2::RequestRec=SCALAR(0xab0e80)') called at -e line 0<BR>eval {...} at -e line 0<BR>[Mon Mar 7 13:58:32 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Mon Mar 7 13:58:32 2011] [error]: FAILED LOGIN for adit1 from 192.168.186.157 (/opt/rt_dev/bin/../lib/RT/Interface/Web.pm:424)<BR>Trace begun at /opt/rt_dev/bin/../lib/RT.pm line 291<BR>Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x312cac0)', 'FAILED LOGIN for adit1 from 192.168.186.157') called at /opt/rt_dev/bin/../lib/RT/Interface/Web.pm line 424<BR>RT::Interface::Web::AttemptPasswordAuthentication('HASH(0x3650550)') called at /opt/rt_dev/bin/../lib/RT/Interface/Web.pm line 208<BR>RT::Interface::Web::HandleRequest('HASH(0x3650550)') called at /opt/rt_dev/share/html/autohandler line 53<BR>HTML::Mason::Commands::__ANON__('Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135<BR>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x3653510)', 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<BR>HTML::Mason::Request::comp(undef, undef, undef, 'Error', 'Votre nom d\'utilisateur ou votre mot de passe est incorrect', 'pass', 'xxxxxxxxxx', 'user', 'adit1') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 467<BR>eval {...} at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 419<BR>HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x1c4b260)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<BR>HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x1c4b260)') called at /opt/perl_dev/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<BR>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x1c13170)', 'Apache2::RequestRec=SCALAR(0xab0e80)') called at /opt/rt_dev/bin/webmux.pl line 78<BR>eval {...} at /opt/rt_dev/bin/webmux.pl line 78<BR>RT::Mason::handler('Apache2::RequestRec=SCALAR(0xab0e80)') called at -e line 0<BR>eval {...} at -e line 0<BR>[Mon Mar 7 13:58:32 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Mon Mar 7 13:58:32 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<BR>[Mon Mar 7 13:58:32 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR>[Mon Mar 7 13:58:32 2011] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)<BR>[Mon Mar 7 13:58:32 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)<BR>[Mon Mar 7 13:58:32 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)<BR>[Mon Mar 7 13:58:32 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt_dev/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)<BR></FONT></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>THANKS in advance for your help</DIV>
<DIV>Horst</DIV><BR>
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