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</o:shapelayout></xml><![endif]--></head><body lang=EN-ZA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Ok I’m hoping someone knows how to do this.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>We have various custom fields where Users will fill in data about a specific thing. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Is there a way that when someone fills in one of these custom fields whilst creating a ticket, the Info they put into the Custom field will be saved to a drop down list for future use so that the user doesn’t have to type in this data into the custom field for another ticket?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-ZA'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-ZA'> Lionel Wolfaardt <br><b>Sent:</b> 09 March 2011 11:45 AM<br><b>To:</b> 'rt-users@lists.bestpractical.com'<br><b>Subject:</b> Saving info for Custom Fields<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0070C0;mso-fareast-language:EN-ZA'>Lionel Wolfaardt<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0070C0;mso-fareast-language:EN-ZA'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-ZA'><img width=163 height=32 id="Picture_x0020_9" src="cid:image001.jpg@01CBDE50.D03CB320" alt="Description: http://www.imperatech.com/interface/zlogo_Imperatech.jpg"></span><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0070C0;mso-fareast-language:EN-ZA'><o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-GB style='font-family:Wingdings;color:#244061;mso-fareast-language:EN-ZA'>(</span><span lang=EN-GB style='font-size:8.5pt;font-family:"MS Sans Serif";color:#244061;mso-fareast-language:EN-ZA'> </span><b><span lang=EN-GB style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#244061;mso-fareast-language:EN-ZA'>+27 21 710 2999 (Tel)</span></b><span lang=EN-US style='color:#244061;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:Wingdings;color:#244061;mso-fareast-language:EN-ZA'>2</span><span lang=EN-GB style='font-size:8.5pt;font-family:"MS Sans Serif";color:#244061;mso-fareast-language:EN-ZA'> </span><b><span lang=EN-GB style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#244061;mso-fareast-language:EN-ZA'>+27 21 710 2399 (Fax</span></b><span lang=EN-GB style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#244061;mso-fareast-language:EN-ZA'>)</span><span lang=EN-US style='color:#244061;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:8.0pt;font-family:Wingdings;color:#244061;mso-fareast-language:EN-ZA'>+</span><span lang=EN-GB style='font-size:8.5pt;font-family:"MS Sans Serif";color:#244061;mso-fareast-language:EN-ZA'> </span><b><u><span lang=EN-GB style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#244061;mso-fareast-language:EN-ZA'>lionelW</span></u></b><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-ZA'><a href="mailto:aldenh@imperatech.com" title="mailto:aldenh@imperatech.com"><b><span lang=EN-GB style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#244061'>@imperatech.com</span></b></a></span><span lang=EN-US style='color:#244061;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:Wingdings;color:#244061;mso-fareast-language:EN-ZA'>:</span><b><span lang=EN-GB style='font-size:8.5pt;font-family:"Comic Sans MS";color:#244061;mso-fareast-language:EN-ZA'> </span></b><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-ZA'><a href="http://www.imperatech.com/" title="http://www.imperatech.com/"><b><span lang=EN-GB style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#244061'>www.imperatech.com</span></b></a></span><span lang=EN-US style='color:#244061;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#0070C0;mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-ZA'><img border=0 width=340 height=60 id="Picture_x0020_4" src="cid:image002.png@01CBDE50.D03CB320" alt="Description: Gold_Partner_rgb_1_2_5"><img border=0 width=129 height=62 id="Picture_x0020_5" src="cid:image003.png@01CBDE50.D03CB320" alt="Description: SBPI_US_rgb"></span><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-ZA'><o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-ZA'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New";mso-fareast-language:EN-ZA'>**********************************************************************<br>Relevant company disclaimers are available at the following addresses:<br>Email: <a href="mailto:disclaimer@imperatech.com?Subject=Imperatech_Disclaimer">mailto:disclaimer@imperatech.com?Subject=Imperatech_Disclaimer</a><br>**********************************************************************</span><span style='font-size:12.0pt;font-family:"Times New 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