Jason,<br><br>There are two sets of rights that apply to Groups. they are the rights the group has to access a Queue and there are also the rights one group has over another group (config->Group->(selected group)->Group Rights (& also user Rights)). I'd like to know what rights you have granted to other groups over the group you want to remove (config->Group->(selected group)->Group Rights (& also user Rights)) and also what rights you have granted Globally to System Groups, Roles, user-defined Groups and ALSO, what rights you have granted to the same for that Queue. We'll go from there.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Fri, Mar 11, 2011 at 1:16 AM, Jason Maderios <span dir="ltr"><<a href="mailto:jmaderios@kpu.net">jmaderios@kpu.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div style="padding-left: 10px; padding-right: 10px; padding-top: 15px;" dir="ltr" name="Compose message area">
<div dir="ltr">
<div style="font-family: 'Calibri'; color: rgb(0, 0, 0); font-size: 12pt;">
<div>Sill can not figure this out.</div>
<div> </div>
<div>I am logged in as super user and I am unable to remove a group as a member
of another group.</div>
<div>I am also unable to remove that group as watcher on a queue.</div>
<div> </div>
<div>All I get when trying to remove a group as a member of another group:</div>
<div>
<div><font face="Times New Roman"><span>Results</span> <span></span></font></div>
<div>
<ul>
<li><font face="Times New Roman">Member not deleted</font></li></ul></div>
<div><font face="Times New Roman">When trying to delete the group as a watcher
of the queue:</font></div>
<div>
<div>
<ul>
<li>Could not remove that principal as a AdminCc for this queue</li></ul></div>
<div>This is causing me grief with the email the members of the 2 queues are
getting. They are ready to skin me alive! I am at the point of
destroying both queues and rebuilding new ones which is a whole other can of
worms with history and everything!</div></div>
<div><font face="Times New Roman"></font> </div>
<div><font face="Times New Roman">In the logs:</font></div>
<div><font face="Times New Roman"></font> </div>
<div>[Fri Mar 11 09:03:40 2011] [warning]: Unable to revoke delegated rights for
principal 14220 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)<br>[Fri Mar
11 09:03:40 2011] [error]: Failed to delete 18794 as a member of group 1963:
Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:964)<br>[Fri Mar 11
09:04:06 2011] [warning]: User not loaded.
(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1573)<br>[Fri Mar 11 09:04:06 2011]
[warning]: Unable to revoke delegated rights for principal 14220
(/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)<br>[Fri Mar 11 09:04:06
2011] [error]: Failed to delete 18794 as a member of group 1963: Member not
deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:964)<br>[Fri Mar 11 09:08:39
2011] [warning]: User not loaded.
(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1573)<br>[Fri Mar 11 09:08:39 2011]
[warning]: Unable to revoke delegated rights for principal 14220
(/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)<br>[Fri Mar 11 09:08:39
2011] [error]: Failed to delete 18794 as a member of group 1963: Member not
deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:964)<br>[Fri Mar 11 09:09:59
2011] [warning]: User not loaded.
(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1573)<br>[Fri Mar 11 09:09:59 2011]
[warning]: Unable to revoke delegated rights for principal 30073
(/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)</div></div>
<div style="font-style: normal; display: inline; font-family: 'Calibri'; color: rgb(0, 0, 0); font-size: small; font-weight: normal; text-decoration: none;">
<div style="font: 10pt tahoma;">
<div><font face="Calibri" size="3"></font> </div>
<div style="background: none repeat scroll 0% 0% rgb(245, 245, 245);">
<div><b>From:</b> <a title="jmaderios@kpunet.net" href="mailto:jmaderios@kpunet.net" target="_blank">Jason Maderios</a> </div>
<div><b>Sent:</b> Tuesday, November 09, 2010 10:37 AM</div>
<div><b>To:</b> <a title="kfcrocker@lbl.gov" href="mailto:kfcrocker@lbl.gov" target="_blank">Kenneth Crocker</a> </div>
<div><b>Subject:</b> Re: [rt-users] Problem removing group members from
groups.</div></div></div>
<div> </div></div>
<div style="font-style: normal; display: inline; font-family: 'Calibri'; color: rgb(0, 0, 0); font-size: small; font-weight: normal; text-decoration: none;">
<div><font face="Calibri">I am the super user.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">Jason Maderios</font></div>
<div style="font: 10pt tahoma;">
<div> </div>
<div style="background: none repeat scroll 0% 0% rgb(245, 245, 245);">
<div><b>From:</b> <a title="kfcrocker@lbl.gov" href="mailto:kfcrocker@lbl.gov" target="_blank">Kenneth Crocker</a> </div>
<div><b>Sent:</b> Tuesday, November 09, 2010 10:03 AM</div>
<div><b>To:</b> <a title="rt-users@lists.bestpractical.com" href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>
</div>
<div><b>Subject:</b> Re: [rt-users] Problem removing group members from
groups.</div></div></div>
<div> </div>Jason,<br><br>If you are a "SuperUser" (and I assume you are)
you shouldn't be having that problem. If you are signed on with a userId that
does not have certain rights (like ModifyQueueWatchers), you won't be able to
remove those members.<br><br>Kenn<br>LBNL<br><br>
<div class="gmail_quote">On Tue, Nov 9, 2010 at 10:13 AM, Jason Maderios <span dir="ltr"><<a href="mailto:jmaderios@kpunet.net" target="_blank">jmaderios@kpunet.net</a>></span>
wrote:<br>
<blockquote style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;" class="gmail_quote">
<div style="padding-left: 10px; padding-right: 10px; padding-top: 15px;" name="Compose message area">
<div><font face="Calibri">All,</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">I am still having an issue removing a a watcher from a
queue. I can not remove the group as a member of another group or remove
the watcher. I am also getting the error "Unable to revoke delegated
rights for principal" when trying to remove one group out of
another.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">Any help will be appreciated.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">Regards,</font></div>
<div><font face="Calibri"><br>Jason Maderios</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri"></font> </div>
<div style="font: 10pt tahoma;">
<div><font face="Calibri" size="3"></font><br></div>
<div style="background: none repeat scroll 0% 0% rgb(245, 245, 245);">
<div><b>From:</b> <a title="mailto:jmaderios@kpunet.net
CTRL + Click to follow link" href="mailto:jmaderios@kpunet.net" target="_blank">Jason Maderios</a> </div>
<div><b>Sent:</b> Friday, October 29, 2010 10:24 AM</div>
<div><b>To:</b> <a title="rt-users@lists.bestpractical.com" href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a> </div>
<div><b>Subject:</b> [rt-users] Problem removing group members from
groups.</div></div></div>
<div>
<div></div>
<div>
<div> </div>
<div><font face="Calibri">All,</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">I am getting the following error: [Fri Oct 29 19:14:21
2010] [warning]: Unable to revoke delegated rights for principal 30073
(/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">When trying to remove a group as a member from another
group.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">The goal of this is to remove the group from
admincc.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">In RT/Admin/Edit the Group MTA</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">I am unable to remove a Group that is a member of this
group.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">The GUI error is "Member not deleted"</font></div>
<div><font face="Calibri">The error log error is listed above.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">I have checked all group and queue permissions and
they are all set to "No Value"</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">There are no visible relation ships between the 2
queues.</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">Any thoughts?</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri">Jason Maderios</font></div>
<div><font face="Calibri"></font> </div>
<div><font face="Calibri"></font> </div></div></div></div></blockquote></div>
<div> </div></div></div></div></div>
</blockquote></div><br>