Alexander,<br><br>I separate created tickets via emails using this "Condition" code:<br><br>my $trans = $self->TransactionObj;<br>return 0 unless $trans->Type eq "Create";<br>my $msgattr = $trans->Message->First;<br>
return 0 unless $msgattr;<br>return 1 if $msgattr->GetHeader('Received');<br>return 0;<br><br>So, perhaps reverse this (last line or two>?) and you'll have it?<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">
On Tue, Mar 15, 2011 at 6:32 AM, Alexander <span dir="ltr"><<a href="mailto:alexander.nofamilyname@gmx.net">alexander.nofamilyname@gmx.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hello,<br>
<br>
I'm searching for a way to configure RT to send me a mail if I make a change over the Web but not if i make a change over email.<br>
Under preferences there is a config "Should RT send you mail for ticket updates you make?" but it does not discriminate between web and mail.<br>
Thank you for any help!<br>
<br>
Greetings,<br>
<font color="#888888">Alexander<br>
</font></blockquote></div><br>