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<p class=MsoNormal>We have been running RT 3.8.7 on ubuntu 10.10 for about a
month now and almost all of our ticket creation is via the email
interface. Our user’s email client is Outlook and most of the time when our
helpdesk responds they answer via email too. The complaint I hear is that
all the font, font color, font size is all lost when it goes out of RT.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’ve seen an article on contribution Wiki<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><a href="http://requesttracker.wikia.com/wiki/SendHTMLEmail">http://requesttracker.wikia.com/wiki/SendHTMLEmail</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is this the way to go? Or do you guys have other
recommendations?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I also tried setting the RichText in SiteConfig.pm and
restarting Apache, no luck with it.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Set($PreferRichText, 1);<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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