Thanks Kevin. Has anyone written a scrip that could do this (i.e. email about reminders on their due date)?<div><br></div><div>Cheers</div><div><br></div><div>Usamah<br><br><div class="gmail_quote">On 16 March 2011 16:19, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class="im">On Wed, Mar 16, 2011 at 10:30:11AM +0000, Chaudhary, Usamah wrote:<br>
> I'm trying to set up email reminders that are sent on the date and time specified when a user<br>
> adds a reminder in a ticket's metadata. Am a new user of RT, so apologies if this is obvious -<br>
> any direction much appreciated.<br>
<br>
</div>This is not a feature of RT's reminders.<br>
You can create a dashboard that searches for type = 'reminder' and has<br>
a due date of the given day and get it mailed out, but there is no<br>
built in feature for emailing about reminders on their due date.<br>
<font color="#888888"><br>
-kevin<br>
</font></blockquote></div><br><br clear="all"><br>-- <br><span style="font-family:'Times New Roman';font-size:medium"><pre style="word-wrap:break-word;white-space:pre-wrap"><span style="font-family:'Times New Roman'">___</span></pre>
</span><div><div><div><pre style="word-wrap:break-word;white-space:pre-wrap;font-family:'Times New Roman';font-size:medium"><span style="font-family:arial;white-space:normal;font-size:small">Usamah Chaudhary</span></pre>
<pre style="word-wrap:break-word;white-space:pre-wrap;font-family:'Times New Roman';font-size:medium"><span style="font-family:arial;white-space:normal;font-size:small">onefinestay<br></span><span style="white-space:normal;font-family:arial;font-size:small">m. +44 7881 458 643<br>
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<span style="font-family:arial;white-space:normal;font-size:small">Unit 3, 40 Bowling Green Lane<br>London EC1R 0NE<br></span><span style="font-family:arial;white-space:normal;font-size:small"><a href="http://onefinestay.com" target="_blank">http://onefinestay.com</a></span></pre>
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