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On 3/17/2011 5:29 PM, Chris Herrmann wrote:
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<p class="MsoNormal"><span style="font-size: 10pt;">Hi Donny,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">I’m not
clear if we’re using a similar type of setup to what you’re
referring to, but I’ll fill in how we do it and hopefully
it’ll help you…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">We have:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;"><!--[if !supportLists]--><span
style="font-size: 10pt;"><span style="">-<span style="font:
7pt "Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 10pt;">RT box running exim. Exim is setup
to smarthost through our front facing mail server, and to
integrate with RT queue names. It has a local dnsname of
hostname.faredge.com.au .<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;"><!--[if !supportLists]--><span
style="font-size: 10pt;"><span style="">-<span style="font:
7pt "Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 10pt;">Qmail frontend server which is
configured to forward any matching mails for the specific
aliases to queuename@ourrtserver, and handles external mail.
It also forwards any messages for exchange users to the
exchange server.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -18pt;"><!--[if !supportLists]--><span
style="font-size: 10pt;"><span style="">-<span style="font:
7pt "Times New Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 10pt;">An Exchange server which has
contacts setup for each queue in question so that a message
for “Queue” is correctly forwarded through to
queuename@ourrtserver. The exchange domain is the local
windows domain (as opposed to “faredge.com.au”)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">It’s a bit
more complicated than it needs to be, but is in place mainly
for historical reasons and as it works well so far there and
hasn’t introduced a huge overhead there’s no great pressure
to change it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">So Donny,
I’m not sure about the postfix side of what you’re trying to
do – basically make sure you have aliases that relate to
each queue that live at your RT server for example:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> <a
moz-do-not-send="true"
href="mailto:donnysqueue@donnysrtserver.domain.com">donnysqueue@donnysrtserver.domain.com</a>
which is delivered to your RT server. Your alias for this
email should forward it to RT’s mail handler (this is a web
service, but not sure of the URL structure off the top of my
head).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> Setup a
contact in exchange to forward <a moz-do-not-send="true"
href="mailto:donnysqueue@domain.com">donnysqueue@domain.com</a>
to <a moz-do-not-send="true"
href="mailto:donnysqueue@donnysrtserver.domain.com">donnysqueue@donnysrtserver.domain.com</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">You can get
funkier by automatically setting up new emails based upon
queue name etc as we have, but it’s not necessary to make it
work.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;">Chris Herrmann<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;">Far Edge Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;">p. 02 84251400<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;">m. 0403 393309<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color:
black;"><a moz-do-not-send="true"
href="http://www.faredge.com.au"><span style="color:
blue;">http://www.faredge.com.au</span></a> <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<br>
Thanks for all the input everyone. I ended up installing the
rt-mailgate on our postfix machine and just letting it handle all
the forwarding to the other machine. I have a basic system setup and
functioning. Now I am evaluating what all "features" we need to
enable on the RT box. I do appreciate all the input and various ways
that was suggested. I just figured that this was the easiest with
minimal configuration needed.<br>
<br>
Donny B.<br>
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