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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt'>Hi Donny,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>I’m not clear if we’re using a similar type of setup to what you’re referring to, but I’ll fill in how we do it and hopefully it’ll help you…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>We have:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt'>RT box running exim. Exim is setup to smarthost through our front facing mail server, and to integrate with RT queue names. It has a local dnsname of hostname.faredge.com.au .<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt'>Qmail frontend server which is configured to forward any matching mails for the specific aliases to queuename@ourrtserver, and handles external mail. It also forwards any messages for exchange users to the exchange server.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt'>An Exchange server which has contacts setup for each queue in question so that a message for “Queue” is correctly forwarded through to queuename@ourrtserver. The exchange domain is the local windows domain (as opposed to “faredge.com.au”)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>It’s a bit more complicated than it needs to be, but is in place mainly for historical reasons and as it works well so far there and hasn’t introduced a huge overhead there’s no great pressure to change it.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>So Donny, I’m not sure about the postfix side of what you’re trying to do – basically make sure you have aliases that relate to each queue that live at your RT server for example:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <a href="mailto:donnysqueue@donnysrtserver.domain.com">donnysqueue@donnysrtserver.domain.com</a> which is delivered to your RT server. Your alias for this email should forward it to RT’s mail handler (this is a web service, but not sure of the URL structure off the top of my head).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> Setup a contact in exchange to forward <a href="mailto:donnysqueue@domain.com">donnysqueue@domain.com</a> to <a href="mailto:donnysqueue@donnysrtserver.domain.com">donnysqueue@donnysrtserver.domain.com</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>You can get funkier by automatically setting up new emails based upon queue name etc as we have, but it’s not necessary to make it work.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>Chris Herrmann<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>Far Edge Technology<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>p. 02 84251400<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'>m. 0403 393309<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black;mso-fareast-language:EN-AU'><a href="http://www.faredge.com.au"><span style='color:blue'>http://www.faredge.com.au</span></a> <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>