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Hi All,<br><br>I created bilingual auto-reply in RT and I'm experiencing only one issue and not sure how to fix it.<br><br>When someone sends a email to support and if they have signature they get following auto-reply<br><br>Greetings,<br><br>This message has been automatically generated in response to the<br>creation of a trouble ticket regarding:<br> "FW: message in RT/ Ticket # 554", <br>a summary of which appears below.<br><br>There is no need to reply to this message right now. Your ticket has been<br>assigned an ID of [Support #1111].<br><br>Please include the string:<br><br> [Support #9138]<br><br>in the subject line of all future correspondence about this issue. To do so, <br>you may reply to this message.<br><br> Thank you<br><br><br>John Myers<br>ABC Consultant<br>johnmyers@xyz.com<br><!--[if gte mso 9]><xml>
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<p class="MsoPlainText">This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.<br></p>
<br><br><br><br><br><br><span id="result_box" lang="fr"><span title="Click for alternate translations" class="hps">Salutations</span><span title="Click for alternate translations">,</span><br><br> <span title="Click for alternate translations" class="hps">Ce</span> <span title="Click for alternate translations" class="hps">message</span> <span title="Click for alternate translations" class="hps">a</span> <span title="Click for alternate translations" class="hps">été</span> <span title="Click for alternate translations" class="hps">généré automatiquement</span> <span title="Click for alternate translations" class="hps">en réponse</span> <span title="Click for alternate translations" class="hps">à la</span><br> <span title="Click for alternate translations" class="hps">création</span> <span title="Click for alternate translations" class="hps atn">d'</span><span title="Click for alternate translations">un ticket d'incident</span> <span title="Click for alternate translations" class="hps">concernant</span><span title="Click for alternate translations">:</span><br> <span title="Click for alternate translations" class="hps atn">"</span><span title="Click for alternate translations">FW</span><span title="Click for alternate translations">:</span> <span title="Click for alternate translations" class="hps">message</span> <span title="Click for alternate translations" class="hps">dans</span> <span title="Click for alternate translations" class="hps">RT</span> <span title="Click for alternate translations" class="hps">/</span> <span title="Click for alternate translations" class="hps">Ticket</span> <span title="Click for alternate translations" class="hps">#</span> <span title="Click for alternate translations" class="hps">554</span><span title="Click for alternate translations">"</span><span title="Click for alternate translations">,</span><br> <span title="Click for alternate translations" class="hps">dont un résumé</span> <span title="Click for alternate translations" class="hps">figure</span> <span title="Click for alternate translations" class="hps">ci-dessous</span><span title="Click for alternate translations">.</span><br><br> <span title="Click for alternate translations" class="hps">Il n'est pas nécessaire</span> <span title="Click for alternate translations" class="hps">de répondre</span> <span title="Click for alternate translations" class="hps">à</span> <span title="Click for alternate translations" class="hps">ce message</span> <span title="Click for alternate translations" class="hps">maintenant</span><span title="Click for alternate translations">.</span> <span title="Click for alternate translations" class="hps">Votre</span> <span title="Click for alternate translations" class="hps">billet</span> <span title="Click for alternate translations" class="hps">a</span> <span title="Click for alternate translations" class="hps">été</span><br> <span title="Click for alternate translations" class="hps">attribuer un</span> <span title="Click for alternate translations" class="hps">ID</span> <span title="Click for alternate translations" class="hps">de</span> <span title="Click for alternate translations" class="hps atn">[</span><span title="Click for alternate translations">Support</span> <span title="Click for alternate translations" class="hps">#</span> <span title="Click for alternate translations" class="hps">1111</span><span title="Click for alternate translations">]</span><span title="Click for alternate translations">.</span><br><br> <span title="Click for alternate translations" class="hps">S'il vous plaît</span> <span title="Click for alternate translations" class="hps">inclure</span> <span title="Click for alternate translations" class="hps">la chaîne</span><span title="Click for alternate translations">:</span><br><br> <span title="Click for alternate translations" class="hps atn">[</span><span title="Click for alternate translations">Support</span> <span title="Click for alternate translations" class="hps">#</span> <span title="Click for alternate translations" class="hps">9138</span><span title="Click for alternate translations">]</span><br><br> <span title="Click for alternate translations" class="hps">dans la</span> <span title="Click for alternate translations" class="hps">ligne objet</span> <span title="Click for alternate translations" class="hps">de toute correspondance ultérieure</span> <span title="Click for alternate translations" class="hps">sur cette</span> <span title="Click for alternate translations" class="hps">question</span><span title="Click for alternate translations">.</span> <span title="Click for alternate translations" class="hps">Pour</span> <span title="Click for alternate translations" class="hps">ce faire</span><span title="Click for alternate translations">,</span><br> <span title="Click for alternate translations" class="hps">vous</span> <span title="Click for alternate translations" class="hps">pouvez</span> <span title="Click for alternate translations" class="hps">répondre</span> <span title="Click for alternate translations" class="hps">à</span> <span title="Click for alternate translations" class="hps">ce message</span><span title="Click for alternate translations">.</span><br><br> <span title="Click for alternate translations" class="hps">Je vous remercie</span><span title="Click for alternate translations"></span></span><br><br>John Myers<br>
ABC Consultant<br>
johnmyers@xyz.com<br>This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.<br><br><br><br><br><br><br>Is there a way to get rid of this signature separating bilingual messages? This only happens to users with signature.<br><br><br>Please help.<br><br><br>Thank you.<br><br><br><br><br><br> </body>
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