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<p class=MsoNormal>Hi,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>I am a bit of a new-bie on setting up RT
and having trouble upgrading RT from 3.8.4 to 3.8.9. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>(NB: RT 3.8.4 was installed using yum)<o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US><o:p> </o:p></span></b></p>
<p class=MsoNormal><span lang=EN-US>Problem: Upgrade seemed to complete successfully,
but strangely enough when I login to RT, it still shows me version 3.8.4.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I am running RT on the following setup:<o:p></o:p></span></p>
<p class=MsoNormal>Fedora Core 12, Apache 2.2.14, MYSQL 5.1<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>PS: I read in a thread (<a
href="http://www.gossamer-threads.com/lists/rt/users/93541?search_string=3.8.4;#93541">http://www.gossamer-threads.com/lists/rt/users/93541?search_string=3.8.4;#93541</a>)
that someone had a similar issue but upgrading to 3.8.8, however, not sure what
is meant by “manually installed to 3.8.8”.<o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US><o:p> </o:p></span></b></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I followed the steps detailed below to
perform the upgrade:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- unpacked <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>tar xzvf rt-3.8.9.tar.gz<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>cd rt-3.8.9<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>./configure --prefix=/etc/rt3/<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- checked for missing dependencies by
running:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>make testdeps<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- script reported some missing
dependencies, ran the following command:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>make fixdeps<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I was notified to configure the CPAN shell,
ran the following command to configure it:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>/usr/bin/perl -MCPAN -e shell<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>when prompted installed Bundle::CPANxxl<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>After this completed... <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> CPAN -- (typed "exit")<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- rechecked for missing dependencies by
running:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>make testdeps<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- ran upgrade<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>make upgrade<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Congratulations. RT has been upgraded. You
should now check over<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>/etc/rt3/etc/RT_Config.pm for any necessary
site customization. Additionally,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>you should update RT's system database
objects by running <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
/etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action
upgrade<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- updated database objects by running:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>/etc/rt3/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action upgrade<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>password: ++++++++<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>(upgrade to 3.8.9)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- cleared mason cache dir:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>rm -fr /etc/rt3/var/mason_data/obj<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-- stopped and started web-server<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>service httpd stop<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>service httpd start<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I would appreciate it if someone would
point me in the right direction.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Walid<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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