<div dir="ltr"><br><br><div class="gmail_quote">On Thu, Mar 24, 2011 at 9:53 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div class="im">On Thu, Mar 24, 2011 at 09:07:55PM +0100, Houcem HACHICHA wrote:<br>
> On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal <[1]<a href="mailto:vadud3@gmail.com">vadud3@gmail.com</a>> wrote:<br>
><br>
> On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA<br>
</div><div class="im">> <[2]<a href="mailto:houcem.hachicha@gmail.com">houcem.hachicha@gmail.com</a>> wrote:<br>
> > Hi everyone,<br>
> > I'm setting up RT on a ubuntu 10.10 server box using the following guide in<br>
</div>> > RT's wiki : [3]<a href="http://requesttracker.wikia.com/wiki/WithEmailFacility" target="_blank">http://requesttracker.wikia.com/wiki/WithEmailFacility</a> .<br>
<div class="im">> > My problem is with the inbound mail. I use the following in<br>
> > /etc/fetchmailrc:<br>
> > poll <Mailserver> protocol pop3 username "<myUserName>" password<br>
> > "<MyPassword>" mda "/usr/bin/rt-mailgate --queue general --action correspond<br>
</div>> > --url [4]<a href="http://localhost/rt" target="_blank">http://localhost/rt</a>" no keep<br>
<div class="im">><br>
> try with like this<br>
><br>
> echo "this is a test" | /usr/bin/rt-mailgate --queue general --action<br>
</div>> correspond --url [5]<a href="http://localhost/rt" target="_blank">http://localhost/rt</a> --debug<br>
<div class="im">><br>
> what do you get ?<br>
><br>
> echo "this is a test" | /usr/bin/rt-mailgate --queue general --action correspond --url<br>
</div>> [6]<a href="http://localhost/rt" target="_blank">http://localhost/rt</a> --debug/usr/bin/rt-mailgate: temp file is '/tmp/IKDiXQskC3'<br>
> /usr/bin/rt-mailgate: connecting to [7]<a href="http://localhost/rt/REST/1.0/NoAuth/mail-gateway" target="_blank">http://localhost/rt/REST/1.0/NoAuth/mail-gateway</a><br>
<div class="im">> not ok - Could not load a valid user<br>
<br>
</div>That's because you didn't have a From: line. you could repeat the<br>
test with a proper sample email if you like.<br>
<br>
and error about --url being an invalid option but --url being fine<br>
when run manually implies that something is wrong with fetchmail and<br>
your config. I can't tell if your mail client wrapped that line, nor<br>
do I know how fetchmail deals with commands broken across multiple<br>
lines, but I'd start by looking there.<br>
<font color="#888888"><br>
-kevin<br></font></blockquote><div> </div></div><div>Kevin, this is from /var/log/fetchmail.log:</div><div><div>fetchmail: 80 messages for <username>@<domain> at <domain MX> (8190094 octets).</div></div>
<div>Doesn't this means fetshmail is correctly set up?</div><div><br></div><div>Anyways I repeated the test as suggested :</div><br><div dir="ltr"><div dir="ltr"><i>echo "<a href="mailto:FROM%3Ahoucem@athena-experts.com">FROM:houcem@athena-experts.com</a>" | /usr/bin/rt-mailgate --queue General --action correspond --url <a href="http://localhost/rt">http://localhost/rt</a> --debug</i></div>
<div dir="ltr"><i>/usr/bin/rt-mailgate: temp file is '/tmp/fz_gAzsw3r'</i></div><div dir="ltr"><i>/usr/bin/rt-mailgate: connecting to <a href="http://localhost/rt/REST/1.0/NoAuth/mail-gateway">http://localhost/rt/REST/1.0/NoAuth/mail-gateway</a></i></div>
<div dir="ltr"><i>okTicket: 2Queue: generalOwner: NobodyStatus: newSubject: Requestor: </i></div><div><br></div><div><br><br></div></div><br>
</div>