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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Might be a dumb question – but is your exchange box allowing RT to relay?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Carl Palmer<br><b>Sent:</b> Friday, March 25, 2011 4:05 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Exchange Email Set-up<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am setting up RT for the first time. We use a small business server for email. Currently I am able to send email to RT through SBS to create a ticket. RT is also sending email to users in our domain just fine. I am having a problem sending email from RT to users outside of our domain. I think I see the error in the event log on SBS as<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Event Type: Error<o:p></o:p></p><p class=MsoNormal>Event Source: MSExchangeTransport<o:p></o:p></p><p class=MsoNormal>Event Category: NDR <o:p></o:p></p><p class=MsoNormal>Event ID: 3030<o:p></o:p></p><p class=MsoNormal>Date: 3/25/2011<o:p></o:p></p><p class=MsoNormal>Time: 3:02:47 PM<o:p></o:p></p><p class=MsoNormal>User: N/A<o:p></o:p></p><p class=MsoNormal>Computer: computer<o:p></o:p></p><p class=MsoNormal>Description:<o:p></o:p></p><p class=MsoNormal>A non-delivery report with a status code of 5.6.1 was generated for recipient rfc822;user@otherdomain.com (Message-ID <rt-3.8.7-20582-1301090796-773.58-12-0@ubuntuRT.rt.com>). <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any suggestions are greatly appreciated<o:p></o:p></p><pre><o:p> </o:p></pre><pre>-- <o:p></o:p></pre><pre>This email was Virus checked by Clark's Nutrition's Astaro Security Gateway. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>The information contained in this e-mail is intended only for use of<o:p></o:p></pre><pre>the individual or entity named above. This e-mail, and any documents,<o:p></o:p></pre><pre>files, previous e-mails or other information attached to it, may contain<o:p></o:p></pre><pre>confidential information that is legally privileged. If you are not the<o:p></o:p></pre><pre>intended recipient of this e-mail, or the employee or agent responsible<o:p></o:p></pre><pre>for delivering it to the intended recipient, you are hereby notified<o:p></o:p></pre><pre>that any disclosure, dissemination, distribution, copying or other use<o:p></o:p></pre><pre>of this e-mail or any of the information contained in or attached to it<o:p></o:p></pre><pre>is strictly prohibited. If you have received this e-mail in error,<o:p></o:p></pre><pre>please immediately notify us by return e-mail or by telephone at<o:p></o:p></pre><pre>(951)321-1960, and destroy the original e-mail and its attachments<o:p></o:p></pre><pre>without reading or saving it in any manner. Thank you.<o:p></o:p></pre></div></body></html>