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Perfect! That did the trick.<BR>
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Thank you very much.<BR>
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> Date: Mon, 28 Mar 2011 18:02:55 +0400<BR>> Subject: Re: [rt-users] Signature and Bilingual Auto-reply<BR>> From: ruz@bestpractical.com<BR>> To: glamorous_gujju@hotmail.com<BR>> CC: rt-users@lists.bestpractical.com<BR>> <BR>> I suspect that you put $transaction->Content twice into templates.<BR>> User's signature is part of the content and it's added twice.<BR>> <BR>> On Mon, Mar 28, 2011 at 5:53 PM, Jay Pat <glamorous_gujju@hotmail.com> wrote:<BR>> > Hi Ruslan,<BR>> ><BR>> > I have edited the auto-reply and resolved template for that queue with<BR>> > bi-lingual message.<BR>> ><BR>> > I hope it helps.<BR>> ><BR>> > Thanks<BR>> ><BR>> ><BR>> ><BR>> ><BR>> >> Date: Thu, 24 Mar 2011 02:14:18 +0300<BR>> >> Subject: Re: [rt-users] Signature and Bilingual Auto-reply<BR>> >> From: ruz@bestpractical.com<BR>> >> To: glamorous_gujju@hotmail.com<BR>> >> CC: rt-users@lists.bestpractical.com<BR>> >><BR>> >> Hi,<BR>> >><BR>> >> It depends on how you implemented "bilingual auto-reply".<BR>> >><BR>> >> On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat <glamorous_gujju@hotmail.com><BR>> >> wrote:<BR>> >> > Hi All,<BR>> >> ><BR>> >> > I created bilingual auto-reply in RT and I'm experiencing only one issue<BR>> >> > and<BR>> >> > not sure how to fix it.<BR>> >> ><BR>> >> > When someone sends a email to support and if they have signature they<BR>> >> > get<BR>> >> > following auto-reply<BR>> >> ><BR>> >> > Greetings,<BR>> >> ><BR>> >> > This message has been automatically generated in response to the<BR>> >> > creation of a trouble ticket regarding:<BR>> >> > "FW: message in RT/ Ticket # 554",<BR>> >> > a summary of which appears below.<BR>> >> ><BR>> >> > There is no need to reply to this message right now. Your ticket has<BR>> >> > been<BR>> >> > assigned an ID of [Support #1111].<BR>> >> ><BR>> >> > Please include the string:<BR>> >> ><BR>> >> > [Support #9138]<BR>> >> ><BR>> >> > in the subject line of all future correspondence about this issue. To do<BR>> >> > so,<BR>> >> > you may reply to this message.<BR>> >> ><BR>> >> > Thank you<BR>> >> ><BR>> >> ><BR>> >> > John Myers<BR>> >> > ABC Consultant<BR>> >> > johnmyers@xyz.com<BR>> >> ><BR>> >> > This message and any files transmitted with it are confidential,<BR>> >> > proprietary<BR>> >> > to ABC, privileged or otherwise protected by law.<BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> > Salutations,<BR>> >> ><BR>> >> > Ce message a été généré automatiquement en réponse à la<BR>> >> > création d'un ticket d'incident concernant:<BR>> >> > "FW: message dans RT / Ticket # 554",<BR>> >> > dont un résumé figure ci-dessous.<BR>> >> ><BR>> >> > Il n'est pas nécessaire de répondre à ce message maintenant. Votre<BR>> >> > billet a<BR>> >> > été<BR>> >> > attribuer un ID de [Support # 1111].<BR>> >> ><BR>> >> > S'il vous plaît inclure la chaîne:<BR>> >> ><BR>> >> > [Support # 9138]<BR>> >> ><BR>> >> > dans la ligne objet de toute correspondance ultérieure sur cette<BR>> >> > question.<BR>> >> > Pour ce faire,<BR>> >> > vous pouvez répondre à ce message.<BR>> >> ><BR>> >> > Je vous remercie<BR>> >> ><BR>> >> > John Myers<BR>> >> > ABC Consultant<BR>> >> > johnmyers@xyz.com<BR>> >> > This message and any files transmitted with it are confidential,<BR>> >> > proprietary<BR>> >> > to ABC, privileged or otherwise protected by law.<BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> > Is there a way to get rid of this signature separating bilingual<BR>> >> > messages?<BR>> >> > This only happens to users with signature.<BR>> >> ><BR>> >> ><BR>> >> > Please help.<BR>> >> ><BR>> >> ><BR>> >> > Thank you.<BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >> ><BR>> >><BR>> >><BR>> >><BR>> >> --<BR>> >> Best regards, Ruslan.<BR>> ><BR>> <BR>> <BR>> <BR>> -- <BR>> Best regards, Ruslan.<BR> </body>
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