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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Carl,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The message below is to tell you that your exchange server is not allowing relaying. it is doing that because it has been abused in the past (not you specifically, but “out there”).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>There are 2 ways you can solve that problem:<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>The first is to, like suggested by someone else, allow that machine to relay email outside the domain.<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New";color:#1F497D'><span style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>This will work. Just be sure that you only allow the RT host to relay email, not any other hosts (especially if your exchange machine is exposed to the internet).<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>The second option is to setup your RT machine to use a service account (authentication) when it connects to the send the mail through exchange.<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-family:"Courier New";color:#1F497D'><span style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Setup a service account, and setup your RT machine to use those credentials to send email. if the email is authenticated, exchange will trust the source and allow the relaying.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The first one is going to be a pure exchange solution (there are plenty of details online to enable relaying to specific hosts from powershell), where are the second is going to be mostly a sendmail/postfix/whatever on the RT side (except for the service account bit).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I hope this puts you on the right track…<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Jok <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Carl Palmer<br><b>Sent:</b> Friday, March 25, 2011 4:05 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Exchange Email Set-up<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am setting up RT for the first time. We use a small business server for email. Currently I am able to send email to RT through SBS to create a ticket. RT is also sending email to users in our domain just fine. I am having a problem sending email from RT to users outside of our domain. I think I see the error in the event log on SBS as<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Event Type: Error<o:p></o:p></p><p class=MsoNormal>Event Source: MSExchangeTransport<o:p></o:p></p><p class=MsoNormal>Event Category: NDR <o:p></o:p></p><p class=MsoNormal>Event ID: 3030<o:p></o:p></p><p class=MsoNormal>Date: 3/25/2011<o:p></o:p></p><p class=MsoNormal>Time: 3:02:47 PM<o:p></o:p></p><p class=MsoNormal>User: N/A<o:p></o:p></p><p class=MsoNormal>Computer: computer<o:p></o:p></p><p class=MsoNormal>Description:<o:p></o:p></p><p class=MsoNormal>A non-delivery report with a status code of 5.6.1 was generated for recipient rfc822;user@otherdomain.com (Message-ID <rt-3.8.7-20582-1301090796-773.58-12-0@ubuntuRT.rt.com>). <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any suggestions are greatly appreciated<o:p></o:p></p><pre><o:p> </o:p></pre><pre>-- <o:p></o:p></pre><pre>This email was Virus checked by Clark's Nutrition's Astaro Security Gateway. <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>The information contained in this e-mail is intended only for use of<o:p></o:p></pre><pre>the individual or entity named above. 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