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Hi Ruslan,<BR>
<BR>
I have edited the auto-reply and resolved template for that queue with bi-lingual message.<BR>
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I hope it helps.<BR>
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Thanks<BR>
<BR>
<BR> <BR><BR>
> Date: Thu, 24 Mar 2011 02:14:18 +0300<BR>> Subject: Re: [rt-users] Signature and Bilingual Auto-reply<BR>> From: ruz@bestpractical.com<BR>> To: glamorous_gujju@hotmail.com<BR>> CC: rt-users@lists.bestpractical.com<BR>> <BR>> Hi,<BR>> <BR>> It depends on how you implemented "bilingual auto-reply".<BR>> <BR>> On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat <glamorous_gujju@hotmail.com> wrote:<BR>> > Hi All,<BR>> ><BR>> > I created bilingual auto-reply in RT and I'm experiencing only one issue and<BR>> > not sure how to fix it.<BR>> ><BR>> > When someone sends a email to support and if they have signature they get<BR>> > following auto-reply<BR>> ><BR>> > Greetings,<BR>> ><BR>> > This message has been automatically generated in response to the<BR>> > creation of a trouble ticket regarding:<BR>> > "FW: message in RT/ Ticket # 554",<BR>> > a summary of which appears below.<BR>> ><BR>> > There is no need to reply to this message right now. Your ticket has been<BR>> > assigned an ID of [Support #1111].<BR>> ><BR>> > Please include the string:<BR>> ><BR>> > [Support #9138]<BR>> ><BR>> > in the subject line of all future correspondence about this issue. To do so,<BR>> > you may reply to this message.<BR>> ><BR>> > Thank you<BR>> ><BR>> ><BR>> > John Myers<BR>> > ABC Consultant<BR>> > johnmyers@xyz.com<BR>> ><BR>> > This message and any files transmitted with it are confidential, proprietary<BR>> > to ABC, privileged or otherwise protected by law.<BR>> ><BR>> ><BR>> ><BR>> ><BR>> ><BR>> ><BR>> > Salutations,<BR>> ><BR>> > Ce message a été généré automatiquement en réponse à la<BR>> > création d'un ticket d'incident concernant:<BR>> > "FW: message dans RT / Ticket # 554",<BR>> > dont un résumé figure ci-dessous.<BR>> ><BR>> > Il n'est pas nécessaire de répondre à ce message maintenant. Votre billet a<BR>> > été<BR>> > attribuer un ID de [Support # 1111].<BR>> ><BR>> > S'il vous plaît inclure la chaîne:<BR>> ><BR>> > [Support # 9138]<BR>> ><BR>> > dans la ligne objet de toute correspondance ultérieure sur cette question.<BR>> > Pour ce faire,<BR>> > vous pouvez répondre à ce message.<BR>> ><BR>> > Je vous remercie<BR>> ><BR>> > John Myers<BR>> > ABC Consultant<BR>> > johnmyers@xyz.com<BR>> > This message and any files transmitted with it are confidential, proprietary<BR>> > to ABC, privileged or otherwise protected by law.<BR>> ><BR>> ><BR>> ><BR>> ><BR>> ><BR>> ><BR>> > Is there a way to get rid of this signature separating bilingual messages?<BR>> > This only happens to users with signature.<BR>> ><BR>> ><BR>> > Please help.<BR>> ><BR>> ><BR>> > Thank you.<BR>> ><BR>> ><BR>> ><BR>> ><BR>> ><BR>> ><BR>> <BR>> <BR>> <BR>> -- <BR>> Best regards, Ruslan.<BR> </body>
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