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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Johan,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>No, I do not. Should I go ahead and create it and then follow
Kenn’s instructions?</span><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Walid<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Johan
Sjöberg<br>
<b>Sent:</b> terça-feira, 29 de Março de 2011 14:56<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Time Worked Report<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you have a /usr/local/rt3?</span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>/Johan</span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=SV><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Walid
Haider<br>
<b>Sent:</b> den 29 mars 2011 15:20<br>
<b>To:</b> Kenneth Crocker; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><span lang=SV><o:p></o:p></span></p>
</div>
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<p class=MsoNormal><span lang=SV> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kenn,</span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Again, thanks for the reply. As I ran a packaged install of RT
3.8.4, my $home is /usr/share/rt3. My folder structure is different compared to
what you mention below, as I do not have a share directory within my RT $home.</span><span
lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Please advise if I should create the <i>local</i>
directory within /usr/share/rt3.</span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,</span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Walid </span><span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=SV><o:p></o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> segunda-feira, 28 de Março de 2011 17:33<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><span lang=SV><o:p></o:p></span></p>
</div>
<p class=MsoNormal> <span lang=SV><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Walid,<br>
<br>
What I mean is this; it is <b>highly recommended</b> that any changes you make
to RT code be done in a <i>"local"</i> version. RT will automatically
look to $Home/<b>local/</b>.../.../ (where $home is usually opt/rt3/) for <i>any
override code</i> that an installation may have developed. In this example
(TimeWorkedReport), I copied the various /$home<b>/share/</b>.../...
directories & files listed in the "readme' for that report into a
/$home/<b>local/</b>.../... <b>version/copy</b> of those <i>directoryies &
files</i>. I did <b>NOT</b> make any changes to any <b>/share/ <i>version</i></b>
of RT code. This is recommended for a couple reasons; the least of which it is <i>easier
to maintain later versions</i> of RT without wiping out your local code
(provided you keep a copy of that code). Also, industry wide for about the last
40 years, it has been considered a <i>best practice</i> to <b>never</b> mess
with original code, but to provide a method that allows you to use other code
instead.<br>
<br>
So, my advice is to first; return all /share/ code to it's original state. Then
create $home<b>/local/</b>html/Tools/Reports directories in order to
copy/create the files mentioned in the "TimeWorkedReport"
documentation. That's what I did:<br>
<span style='font-family:"Courier New"'><br>
</span>1) If it exists,type <b><span style='color:blue'>“/opt/rt3/local/html/Elements/”
</span><enter></b> otherwise, create it.<br>
2) Copy the <b><i>“delivered”</i></b> file (from .../share/...) <b>SelectQueue</b>
over to this directory with a the new name.<br>
A) Type <b><span style='color:blue'>“cp
/opt/rt3/share/html/Elements/SelectQueue SelectMultiQueue” </span><enter></b>.<br>
3) Replace the code in <b><i>“SelectMultiQueue”</i></b> with the code specified
for this file from the document the <b>“<u>TimeWorkedReport</u>".</b><br>
4) If it exists, type <b><span style='color:blue'>“/opt/rt3/local/html/Tools/” </span><enter></b>,
otherwise, create it.<br>
5) Create new directories:<br>
A) Create <b>“Reports”</b> directory within <b>“Tools”<br>
</b>B) Get into <b>“Reports</b>” directory.<br>
C) Create <b>“Elements”</b> directory within <b>“Tools/Reports”</b><br>
6) Copy the <b><i>“delivered”</i></b> files (from .../share/...) (<b>Tabs,
index.html</b>) over to the new directories:<br>
A) Copy the <b>“Tabs”</b> file over to <b>“Tools/Reports/Elements”</b>:<br>
1) Within <b>“Elements”,</b> type <b><span
style='color:blue'>“cp /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” </span><enter></b>.<br>
2) Go back 1 directory level to get
to <b>“/Tools/Reports”</b>.<br>
3) Copy the <b>“index.html”</b> file
over to <b>“Tools/Reports” <i>twice</i>:</b><br>
a) Within <b>“Tools/Reports”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/index.html .” </span><enter></b>.<br>
b) Within <b>“Tools/Reports”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/index.html
TimeWorkedReport.html” </span><enter></b>.<br>
7) Modify/Replace the code in <b><i>“Tabs”, “index.html” &
“TimeWorkedReport” </i></b>with the code specified for these files from
the document the <b>“<u>Time Worked Report</u>”</b>.<br>
<br>
Anyway, This is the procedure I followed and I had absolutely no problems AND I
didn't have to worry about Production being messed up.<br>
<br>
Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<span lang=SV><o:p></o:p></span></p>
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