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<div class=Section1>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Kenn,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for the tip regarding RT $home, I will definitely consider
it. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I must be missing something, as I cannot see the Time Worked
Report option on the menu. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This is what I did:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Created a <b>local</b>
directory within /usr/share/rt3, and then created the /usr/share/rt3/local/<b>html</b>
and /usr/share/rt3/local/html/<b>Elements</b> directories.<o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Created the new file <b>SelectMultiQueue</b>
(with the relevant content) within /usr/share/rt3/local/html/Elements<o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Created …/rt3/local/<b>Tools</b>,
…/rt3/local/Tools/<b>Reports</b>,<b> </b>and<b> </b>…/rt3/local/Tools/Reports/<b>Elements
</b>directories <o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Copied the <b>Tabs</b> file from
/usr/share/rt3/html/Tools/Reports/Elements/Tabs to …/rt3/local/Tools/Reports/Elements
<o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Copied the index.html file from
/usr/share/rt3/html/Tools/Reports/index.html to …/rt3/local/Tools/ and
edited the file accordingly<o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Created the <b>TimeWorkedReport.html</b>
(with the relevant content) file in …/rt3/local/Tools/ <o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>I restarted httpd and logged
into RT, but could not see the Timed Worked Report option on the menu <o:p></o:p></span></p>
<p class=MsoListParagraph><span lang=EN-US style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I then tried moving the index.html and TimeWorkedReport.html files
from /usr/share/rt3/local/html/Tools/Reports into /usr/share/rt3/local/html/Tools/.
But after restarting httpd, I still could not see the Time Worked Report.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Finally, I tried creating the <b>local</b> directory in /usr and
the <b>rt3</b> directory within it (/usr/local/rt3). I then moved the entire <b>html
</b>directory, created in 1. (above), to /usr/local/rt3. But again, after restarting
httpd I could not see the Time Worked Report.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks in advance,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Walid<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> terça-feira, 29 de Março de 2011 16:42<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Time Worked Report<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Opps, that was supposed to be
/local/html/Tools/Report. Sorry.<br>
<br>
Kenn<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <<a
href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Walid,<br>
<br>
Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it
caused <b><i>endless</i></b> problems when trying to implement extensions. We
decided to just go to opt/rt3 and put it in VM and we've been sailing smoothly
ever since. Just a thought for you to consider.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <<a
href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>Walid,<br>
<br>
Well, <i>Wherever</i> you have the .../Tools/Report/... you will need a
.../local/Tools/Report/ version to put "TimeWorkedReport".<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <<a
href="mailto:walid.haider@movensis.com" target="_blank">walid.haider@movensis.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Hi Johan,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>No, I do not. Should I go
ahead and create it and then follow Kenn’s instructions?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Regards,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Walid</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Johan
Sjöberg<br>
<b>Sent:</b> terça-feira, 29 de Março de 2011 14:56<o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'><br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Do you have a /usr/local/rt3?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>/Johan</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Walid
Haider<br>
<b>Sent:</b> den 29 mars 2011 15:20<br>
<b>To:</b> Kenneth Crocker; <a href="mailto:rt-users@lists.bestpractical.com"
target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><o:p></o:p></p>
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lang=SV> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Kenn,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Again, thanks for the reply.
As I ran a packaged install of RT 3.8.4, my $home is /usr/share/rt3. My folder
structure is different compared to what you mention below, as I do not have a
share directory within my RT $home.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Please advise if I should
create the <i>local</i> directory within /usr/share/rt3.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Walid </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> segunda-feira, 28 de Março de 2011 17:33<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Walid,<br>
<br>
What I mean is this; it is <b>highly recommended</b> that any changes you make
to RT code be done in a <i>"local"</i> version. RT will automatically
look to $Home/<b>local/</b>.../.../ (where $home is usually opt/rt3/) for <i>any
override code</i> that an installation may have developed. In this example
(TimeWorkedReport), I copied the various /$home<b>/share/</b>.../...
directories & files listed in the "readme' for that report into a
/$home/<b>local/</b>.../... <b>version/copy</b> of those <i>directoryies &
files</i>. I did <b>NOT</b> make any changes to any <b>/share/ <i>version</i></b>
of RT code. This is recommended for a couple reasons; the least of which it is <i>easier
to maintain later versions</i> of RT without wiping out your local code
(provided you keep a copy of that code). Also, industry wide for about the last
40 years, it has been considered a <i>best practice</i> to <b>never</b> mess
with original code, but to provide a method that allows you to use other code
instead.<br>
<br>
So, my advice is to first; return all /share/ code to it's original state. Then
create $home<b>/local/</b>html/Tools/Reports directories in order to
copy/create the files mentioned in the "TimeWorkedReport"
documentation. That's what I did:<br>
<span style='font-family:"Courier New"'><br>
</span>1) If it exists,type <b><span style='color:blue'>“/opt/rt3/local/html/Elements/”
</span><enter></b> otherwise, create it.<br>
2) Copy the <b><i>“delivered”</i></b> file (from .../share/...) <b>SelectQueue</b>
over to this directory with a the new name.<br>
A) Type <b><span style='color:blue'>“cp
/opt/rt3/share/html/Elements/SelectQueue SelectMultiQueue” </span><enter></b>.<br>
3) Replace the code in <b><i>“SelectMultiQueue”</i></b> with the
code specified for this file from the document the <b>“<u>TimeWorkedReport</u>".</b><br>
4) If it exists, type <b><span style='color:blue'>“/opt/rt3/local/html/Tools/”
</span><enter></b>, otherwise, create it.<br>
5) Create new directories:<br>
A) Create <b>“Reports”</b> directory within <b>“Tools”<br>
</b>B) Get into <b>“Reports</b>” directory.<br>
C) Create <b>“Elements”</b> directory within <b>“Tools/Reports”</b><br>
6) Copy the <b><i>“delivered”</i></b> files (from .../share/...) (<b>Tabs,
index.html</b>) over to the new directories:<br>
A) Copy the <b>“Tabs”</b> file over to <b>“Tools/Reports/Elements”</b>:<br>
1) Within <b>“Elements”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/Reports/Elements/Tabs
.” </span><enter></b>.<br>
2) Go back 1 directory level to get
to <b>“/Tools/Reports”</b>.<br>
3) Copy the <b>“index.html”</b>
file over to <b>“Tools/Reports” <i>twice</i>:</b><br>
a) Within <b>“Tools/Reports”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/index.html
.” </span><enter></b>.<br>
b) Within <b>“Tools/Reports”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/index.html
TimeWorkedReport.html” </span><enter></b>.<br>
7) Modify/Replace the code in <b><i>“Tabs”,
“index.html” & “TimeWorkedReport” </i></b>with
the code specified for these files from the document the <b>“<u>Time
Worked Report</u>”</b>.<br>
<br>
Anyway, This is the procedure I followed and I had absolutely no problems AND I
didn't have to worry about Production being messed up.<br>
<br>
Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
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